Books about Administration from Amazon.com

A brilliant parody of the children's classic Goodnight Moon, built around the coming end of the worst presidency ever.

Goodnight Bush: An Unauthorized Parody is a hilarious and poignant visual requiem for the Bush administration. In it we see a childlike George W. Bush tucked safely away in the confines of his own room with all of the toys he's willfully destroyed, abused, or defaced. Complete with a quiet Dick Cheney whispering "hush," this bedtime story lets us finally say goodnight to the disaster that was the last eight years..
Price: $7.52 [Notify me when price goes down.]

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Price: $13.50 [Notify me when price goes down.]

Jim Collins Answers the Social Sector with a Monograph to Accompany Good to Great. 30-50% of those who bought Good to Great work in the Social Sector.

• This monograph is a response to questions raised by readers in the social sector. It is not a new book.
• Jim Collins wants to avoid any confusion about the monograph being a book by limiting its distribution to online retailers.
• Based on interviews and workshops with over 100 social sector leaders.
• The difference between successful organizations is not between the business and the social sector, the difference is between good organizations and great ones..
  Price: $6.19 [Notify me when price goes down.]

A bestselling author and award winning journalist follows a year in the life of a big urban hospital, painting a revealing portrait of how medical care is delivered in America today

Most people agree that there are complicated issues at play in the delivery of health care today, but those issues may not always be what we think they are. In 2005, Maimonides Hospital in Brooklyn, New York, unveiled a new state-of-theart, multimillion-dollar cancer center. Determined to understand the whole spectrum of factors that determine what kind of medical care people receive in this country, bestselling author Julie Salamon spent one year tracking the progress of the center and getting to know the characters who make the hospital run. Located in a community where sixty-seven different languages are spoken, Maimonides is a case study for the particular kinds of concerns that arise in institutions that serve an increasingly multicultural American demographic. Granted an astonishing “warts and all” level of access by the hospital higher-ups, Salamon followed the doctors, patients, administrators, nurses, ambulance drivers, cooks, and cleaning staff. She explored not just the action on the ground—what happens between doctors and patients—but also the financial, ethical, technological, sociological, and cultural matters that the hospital community encounters every day.

Drawing on her skills as interviewer, observer, and social critic, Salamon presents the story of modern medicine, uniquely viewed from the vantage point of those who make it run. She draws out the internal and external political machinations that exist between doctors and staff as well as between hospital and community. And she grounds the science and emotion of medical drama in the financial realities of operating a huge, private institution that must contend with issues like adapting to the specific needs of immigrant groups that make up a large and growing portion of our society.

Salamon exposes struggles of both the profound and humdrum variety. There are bitter internal feuds, warm personal connections, comedy, egoism, greed, love, and loss. There are rabbinic edicts to contend with as well as imams and herbalists and local politicians. There are system foul-ups that keep blood test results from being delivered on time, careless record keepers, shortages of everything except forms to fill, recalcitrant and greedy insurance reimbursement systems, and the surprising difficulty of getting doctors to wash their hands.

This is the dynamic universe of small and large concerns and personalities that, taken together, determine the nature of our care and assume the utmost importance. As Martin Payson—chairman of the board at Maimonides and ex-Time-Warner vice chairman—puts it: “Hospitals have a lot in common with the movie business. You’ve got your talent, entrepreneurs, ambition, ego stroking, the business versus the creative part. The big difference is that in the hospital you don’t get second takes. Movies are make-believe. This is real life.”.
Price: $14.98 [Notify me when price goes down.]

The simple revolution has begun. From the design of the iPod to the uncluttered Google home page, simple ideas are changing the world.

Simple Church clearly calls for Christians to return to the simple gospel-sharing methods of Jesus. No bells or whistles required, so to speak.

Based on case studies of four hundred American churches, authors Thom Rainer and Eric Geiger prove that the process for making disciples has quite often become too complex. Simple churches are thriving, and they are doing so by taking these four ideas to heart: Clarity. Movement. Alignment. Focus.

Each idea is examined here, simply showing why it is time to simplify.

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Price: $11.35 [Notify me when price goes down.]

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.

Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.

By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors

• Demonstrate how a great service brand evolves from the core values that nourish and protect it
• Extrapolate instructive business lessons that apply outside healthcare
• Illustrate the benefits of pooling talent and encouraging teamwork
• Relate historical events and perspectives to the present-day Mayo Clinic
• Share inspiring stories from staff and patients

An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

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Price: $17.53 [Notify me when price goes down.]

Now updated and revised.

Now with new and expanded information on Executive MBA programs, the most up-to-date school rankings, new interviews with admissions officers, and more detailed advice for younger applicants, Montauk offers an up-close and candid view of what leading MBA programs look for in an applicant..
Price: $17.64 [Notify me when price goes down.]

The former White House counsel faults Republican mismanagement for the current state of the government

John Dean has become one of the most trenchant and respected commentators on the current state of American politics and one of the most outspoken and perceptive critics of the administration of George W. Bush in his New York Times bestsellers Conservatives Without Conscience and Worse than Watergate.

In his eighth book, Dean takes the broadest and deepest view yet of the dysfunctional chaos and institutional damage that the Republican Party and its core conservatives have inflicted on the federal government. He assesses the state of all three branches of government, tracing their decline through the presidencies of Nixon, Ford, Reagan, Bush I, and Bush II. Unlike most political commentary, which is concerned with policy, Dean looks instead at process--making the case that the 2008 presidential race must confront these fundamental problems as well. Finally, he addresses the question that he is so often asked at his speaking engagements: What, if anything, can and should politically moderate citizens do to combat the extremism, authoritarianism, incompetence, and increasing focus on divisive wedge issues of so many of today's conservative politicians?

With the Democrats now in control of both the House and Senate, the stakes for the 2008 presidential election have never been higher. This is a book for anyone who wants to return government to the spirit of the Constitution.

Questions for John Dean

Amazon.com:Broken Government is a book unabashedly about governmental "process," which, I'm sure your publisher told you, is not considered the sexiest of topics. But you make the case that voters are actually often more concerned with process than with policy. Could you explain?

Dean: Actually, my wife was the first to tell me that "process" is not sexy. In fact, if you think about it, process can be quite sexy. Allow me to translate into a different context. Dating, seduction, and courtship are all types of processes, while the object of one's efforts is a policy decision. The kind of car you drive is a policy decision, but the way you drive it is a process matter. To take the leap to government--the machinery of government is the process, while what we do with that machinery is policy. Most Washington insiders are more interested in process than they are policy because it is truly the name of the game. In making the case that many voters are actually more concerned with government process than policy, something I have intuitively known for a long time, I relied on empirical research which was uncovered by a team of political scientists at the University of Nebraska. In addition, early responses to the book have confirmed that voters are deeply interested in these operations, when they have discovered what the book is about.

Amazon.com: You assess the state of each of the three branches of government and conclude that Congress, after the Democrats took over from your former party, the Republicans, at the beginning of this year, is "broken but under repair." Congress's approval ratings have remained even lower than the president's. Do you think they are fixing their broken institution?

Dean: Congress has traditionally had the lowest approval ratings of all the branches. In the book I explain why this is the case, along with the irony that most voters give their own representatives and senators high approval ratings, claiming it is merely the rest of them they don't approve of. After explaining the repairs that the Democrats have instituted since regaining control of the legislative branch, I explain that it is a Republican tactic to do all within their power to not allow the Democrats to get public credit for making Congress work again. Indeed, Republicans won control of Congress in the 1994 election after years of doing all they could to literally destroy Congress--it was really quite remarkable how they attacked the institution that they were part of, but it worked. Voters concluded that Democrats could not run Congress. After the GOP took control in 1995, they ran Congress not as a deliberative body but in a dictatorial manner that literally excluded Democrats, which meant over half the nation was not represented in Congress. Not surprisingly, by 2006 the efforts of the GOP to make their Congressional majority permanent through blatantly corrupt means and methods had backfired, and enough voters realized what was happening to take away control.

Now the GOP is back to trying their best to make the Congress not function, so that voters will put them back in control. The reason approval ratings are sinking is the GOP is succeeding--and the Democrats inexplicably refuse to talk about what the GOP is again doing to the process, and the media is not reminding voters. If Democrats continue to ignore process issues, if they refuse to make them an issue in 2008, not only will they lose but so will democracy as we know it.

Amazon.com: The battles between the White House and the Democratic Congress over the release of documents to congressional oversight committees raise all kinds of echoes from the Nixon era. How strange is it to see your old assistant in the Nixon White House counsel's office, Fred Fielding, return to the White House as point man in fighting some very similar skirmishes with Congress over executive privilege?

Dean: I cannot imagine why Fielding, whom I brought into the government in 1971, returned to the Bush/Cheney White House as counsel. I suspect his friend Dick Cheney leaned hard on him, for they needed help. Fielding has credibility on Capitol Hill, and while they may not like his stonewalling them, they know he is doing his boss's bidding and they understand that he is no doubt trying to get his boss to do the right thing. Fielding has never worked on the Hill, and his entire worldview of government is from the White House. When all is said and done, I think Fred will be viewed not as his own man, but just another who drank the Kool-Aid. I also know Pat Leahy and John Conyers, who chair the Senate and House Judiciary Committees, who are even more seasoned at the Washington game than Fielding. So it is going to be an interesting battle in the days ahead.

Amazon.com: What's particularly striking is that the White House appears to be winning those battles, or at least stalemating them successfully. What do you think this administration learned from Watergate? Why do you think they have been able to hold the line against congressional oversight?

Dean: No question that this administration learned from Watergate, and the landscape has changed significantly in the past three decades. When I returned to writing I never contemplated I would be writing political commentary, but when others were not talking about what was so obvious to me, I felt I had to do so. Republicans have taken Nixon's disgraced tactics and approach to presidential power as their starting point. They have learned that if caught, deny it. If that doesn't work, ignore the fact you have been caught and just keep doing it, and claim you have the inherent power to do so. They can get away with it because right-wing talk radio and Fox Cable News have become the cheering section that did not exist during Watergate. As for oversight, during the first six years of the Bush/Cheney administration, the GOP-controlled Congress could not even spell the word "oversight." Only now are we approaching real tests of whether the Democratic Congress will go the distance to get the information they are entitled to have.

Amazon.com: You describe yourself as a "Goldwater conservative on many issues," but note that conservatives' "fundamentally antigovernmental attitude" can make it hard for them to govern effectively. In other words, if people hate government, why would they be good at it? What do you think are the models of good conservative governance?

Dean: Senator Goldwater said during the 1964 presidential campaign--and I have found him saying the same thing years later in speeches--that when history looked back on his political philosophy that he would be called a liberal. Goldwater conservatism is actually drawn from classic liberalism. I particularly admire Senator Goldwater's positions on "process" issues, the way he rejected the incivility and intellectual dishonesty that has overpowered conservatism. While he did not like big government--in fact, nobody does and he was merely ahead of his time in raising the issue--he believed that which was essential must function in the best interest of all Americans, not merely Republicans. He never embraced the Reagan mantra that government is the problem not the solution. I always thought Senator Goldwater's definition of conservatism a good motto for good conservative governance: "a conservative draws on the wisdom and best of the past to apply it to the present and the future." Today, conservatives are drawing on the worst of the past, not because they are true conservatives; rather they are radicals more interested in power for themselves and other Republicans instead of serving the general public interest.

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Price: $5.99 [Notify me when price goes down.]

A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.

Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.

Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.

At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.

In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It's about courageous leadership.".
Price: $15.95 [Notify me when price goes down.]

All church leaders have faced the questions that arrive with newcomers: Do they feel comfortable? Is there more we could do to serve them? Will they want to come back? Creating an environment that both embraces our newcomers and excites them enough to return does not happen by chance. We must be prepared to be effective stewards of the newcomers God brings us. And, why shouldn t the Church be the epitome of service at its best, as modeled by the greatest server of all time? Built on The Journey Church of the City s Assimilation Seminar, Fusion embodies a step-by-step, biblically grounded, tested and proven plan for establishing a relationship with newcomers that ultimately prompts them to become fully developing members of our congregations. This innovative, practical guide is full of how-to information, testimonials from the recently assimilated and from participating church leaders, examples of the assimilation materials used and check points to make sure the reader is on track. Engaging, informative and immediately applicable, here is help for setting newcomers on the path toward true life transformation and spiritual maturity..
Price: $7.55 [Notify me when price goes down.]