|
|
|
The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization
The author of the bestselling The Art of Innovation reveals the strategies IDEO, the world-famous design firm, uses to foster innovative thinking throughout an organization and overcome the naysayers who stifle creativity.
The role of the devil's advocate is nearly universal in business today. It allows individuals to step outside themselves and raise questions and concerns that effectively kill new projects and ideas, while claiming no personal responsibility. Nothing is more potent in stifling innovation. Drawing on nearly 20 years of experience managing IDEO, Kelley identifies ten roles people can play in an organization to foster innovation and new ideas while offering an effective counter to naysayers. Among these approaches are the A nthropologist—the person who goes into the field to see how customers use and respond to products, to come up with new innovations; the Cross-pollinator who mixes and matches ideas, people, and technology to create new ideas that can drive growth; and the Hurdler, who instantly looks for ways to overcome the limits and challenges to any situation. Filled with engaging stories of how companies like Kraft, Procter and Gamble, Cargill and Samsung have incorporated IDEO's thinking to transform the customer experience, THE TEN FACES OF INNOVATION is an extraordinary guide to nurturing and sustaining a culture of continuous innovation and renewal..
Price: $15.00
[ Notify me when price goes down.]
|
|
Speaking for Spot: Be the Advocate Your Dog Needs to Live a Happy, Healthy, Longer Life
Dr. Nancy Kay has one wish for today’s tail-wagging population—that attached by a leash to every dog is a motivated and effective human advocate She admits motivation is the easy part, as most people really want to provide their dogs with the best health care. But making good medical decisions for your dog can be difficult and challenging. As a dog lover you are confronted with health-care decision-making on many levels: Which veterinarian is the right one for me and my dog? Which vaccinations does my dog need? Is it time to get a second opinion? Where do I get one? How much is this going to cost? Is there a more economical option? Is this medication necessary? Is my dog ready to say goodbye? Am I ready to let him go? And then there are the myriad symptoms your pup might experience— the lumps and limps and sneezes and appetite changes that make you wonder: Is that normal? Should I take my dog to the vet immediately? Should I wait and see if he’s better tomorrow? When dealing with these questions, you may feel alone and ill-prepared, desperate for a knowledgeable source to gently explain what your options really are, and how to determine which best serves the needs of your canine and human families. Luckily, you’ve come to the right place! In Speaking for Spot, Dr. Kay provides an insider’s guide to navigating the overwhelming, confusing, and expensive world of veterinary medicine with a warmth, candor, and humor cultivated over 20-plus years of working with canine patients and their human companions. She explains the vet’s point of view, and how to initiate and nurture a healthy relationship with a vet and her staff. She leads a guided tour through a modern veterinary land comprised of high-tech scanning devices, advanced surgery, physical rehabilitation, and more—the kinds of amazing medical procedures you expect to find in a human hospital, but may not have known were available for your four-legged friends. Dr. Kay helps you come to grips with a cancer diagnosis, and explains the tough choices that are bound to follow. Plus, you’ll find an alphabetical listing of the most common symptoms experienced by dogs and the questions your vet is sure to ask when you report them—not to mention hundreds of prevalent diseases and related points you should be certain to clarify before leaving your vet’s office with a treatment plan in hand. The result is everything you need to know in one fabulous, fully illustrated book. You will not find a more thorough, in-depth guide to ensuring high-quality treatment for your dog. .
Price: $12.56
[ Notify me when price goes down.]
|
|
The Devil's Advocates: Greatest Closing Arguments in Criminal Law
The Final Volume in a Must-Have Trilogy of the Best Closing Arguments in American Legal History In The Devil's Advocates, Michael S. Lief and H. Mitchell Caldwell turn to the dramatic crimes and trials of criminal law. The eight famous cases in this riveting collection have set historical precedents and illuminated fundamentals of the American criminal justice system. Future president John Adams illustrates the principle that even the most despised and vilified criminal is entitled to a legal defense in the argument he delivers on behalf of the British soldiers who shot and killed five Americans during the Boston Massacre. Clarence Darrow provides a ringing defense of a black family charged with using deadly force after defending themselves from a violent mob - an argument that refines the concept of self-defense. And perhaps the best-known case is that of Ernesto Miranda, the accused rapist whose trial led to the critically important Miranda decision, which underpins procedure at every criminal arrest. Each case presented is given legal and cultural context, including a brief historical introduction, biographical sketches of the attorneys involved, highlights of trial testimony, analysis of the closing arguments and a summary of the trial's impact on its participants and our country. In clear, jargon-free prose, the authors make these pivotal cases come to vibrant life for every reader. .
Price: $7.96
[Notify me when price goes down.]
|
|
The Gay Gospel?: How Pro-Gay Advocates Misread the Bible
In this updated edition of A Strong Delusion, author and counselor Joe Dallas helps readers understand what pro–gay theology is and how to confront it. In a biblical manner, Dallas examines believers’ personal responses and the need for bold love and commitment as they - become familiar with the movement’s background and beliefs
- study a clear, scriptural response to each belief
- extend Christ’s love to those living the homosexual lifestyle
This resource is an important one for those who have been unsure how to respond to the growing acceptance of homosexuality in the evangelical community. It offers the balance between conviction and compassion and a practical guide to communicating with those who have embraced the pro–gay Christian movement. .
Price: $6.23
[ Notify me when price goes down.]
|
|
Managing the Customer Experience: Turning customers into advocates (Financial Times Series)
How much more profit could you make if you had customers who couldn't imagine doing business with anyone but you? In your dreams! Tell that to Virgin Atlantic or Harley Davidson How great would life be if 40% of your new business simply knocked on your door without you having spent a cent advertising for it? Impossible! Tell that to First Direct. The companies in this book have managed to turn customers into advocates. Advocates who constantly refer their friends and colleagues to those businesses. Why? Because those companies have created a Branded Customer Experience(R). They have managed the relationship to the point where customers can't imagine wanting to do business with anyone else. How can you gain this unbeatable competitive advantage? Managing the Customer Experience shows you how. It takes you through the step-by-step process of creating Loyalty by Design. It shows you how to re-think your business from the customer's point of view and then design and deliver a customer experience that drives loyalty and profitability..
Price: $24.28
[ Notify me when price goes down.]
|
|
The Power of Nonviolence: Writings by Advocates of Peace
A stirring anthology of writings about peace and nonviolence from Buddha to Arundhati Roy As you read this, America is at war. President Bush declared a "war on terrorism" and 90 percent of the American people believed he was doing the right thing. But is there another way? From Buddha in the pre-Christian era to the most recent declaration of peace principles by Nobel laureates, nonviolence has always been an alternative. With an introduction by Howard Zinn about September 11 and the U.S. response to the terrorist attacks, The Power of Nonviolence presents the most salient and persuasive arguments for peace in the last 2,500 years of human history. Included are some of the most original thinkers and writings about peace and nonviolence—Buddha, Ralph Waldo Emerson, Henry David Thoreau's "Civil Disobedience," Jane Addams, William Penn on "the end of war," Dorothy Day's position on "Pacifism," Erich Fromm, and Rajendra Prasad. Supplementing the classic voices are more recent advocates' arguments for peace: Albert Camus' "Neither Victims Nor Executioners," A. J. Muste's impressive "Getting Rid of War," Martin Luther King's influential "Declaration of Independence from the War in Viet Nam," and Arundhati Roy's "War Is Peace," plus many others. Arranged chronologically, covering the major conflagrations of the world in the last hundred years, including the war in Afghanistan, The Power of Nonviolence is a compelling step forward in the study of pacifism, a timely anthology that fills a void for people looking for responses to crisis that are not based on guns or bombs..
Price: $6.94
[ Notify me when price goes down.]
|
|
The Complete IEP Guide: How to Advocate for Your Special Ed Child
The Individualized Education Program (IEP) determines the nuts and bolts of your child's special education. But it's easy to get lost in the paperwork and bureaucracy if you don't know your way through the intricacies of the system. Nolo's acclaimed The Complete IEP Guide will guide you through the IEP process. The book provides all the plain-English instructions, suggestions, strategies, resources and forms you need to: understand your child's rights untangle eligibility rules and assessments collect all school records draft goals and objectives pinpoint specific problems develop a blueprint of program and services research school programs and alternatives prepare for IEP meetings resolve disputes with your school district and more The 5th edition is completely updated to reflect the latest--and major-- changes to the Individuals With Disabilities Act (IDEA), the law that governs special education and the IEP process. Whether you're new to the IEP process or entering it once again, this user-friendly guide is your outline for an effective educational experience for your child..
Price: $21.61
[Notify me when price goes down.]
|
|
Drowning in the Desert: A JAG's Search for Justice in Iraq
Several people are waiting to greet Captain Vivian Gembara when she returns home after a year-long tour of duty in Iraq--her grateful fiancŠ and two officers dispatched from headquarters to retrieve "the file." Certainly not the homecoming she expected, but such is life when you are in the business of soldiers behaving badly. As a lawyer for the U.S. Army, Vivian counsels them, investigates them, and when necessary, prosecutes them. When an Iraqi teenagers body is found floating in the Tigris River and U.S. soldiers are believed to have been involved, she knows she has a case on her hands. What she doesn't realize is just how much that case will reveal about the Armys conduct at war. Drowning in the Desert:A JAG's Search for Justice in Iraq is both a legal thriller and a searing account of the savagery that occurs when commanders place "the fight" above all else. .
Price: $7.39
[ Notify me when price goes down.]
|
|
Nursing Leadership and Management: A Practical Guide
Nursing Leadership and Management: A Practical Guide provides brief yet wide-ranging content on core leadership and management principles and applications. Written by an experienced leader in the nursing profession, the book addresses the challenges you face today in your interpersonal and therapeutic relationships. Current trends, such as the rise of the nurse entrepreneur and the use of magnet hospitals, are presented in a concise, inexpensive, and easy-to-understand format. Key terms, summary points, review questions, and critical thinking questions help you review and retain information. This compact, self-paced resource covers the same broad content areas as larger texts, but in a more succinct, economical, and logical format..
Price: $15.00
[ Notify me when price goes down.]
|
|
|
|
|