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Dear American Airlines: A Novel
Elizabeth Gilbert on Dear American Airlines Elizabeth Gilbert's first three books, Pilgrims, Stern Men, and the National Book Award nominee The Last American Man, received awards and acclaim, but her fourth, Eat, Pray, Love, a chronicle of her spiritual search and redemption following a difficult divorce, has put her on the bedside tables of millions of readers across the world. Her next book, Weddings and Evictions, a memoir about her unexpected journey into second marriage, will be published in 2009. I'm one of those readers who can't get enough of Martin Amis novels, since Amis--a savage misanthrope who sometimes writes, it seems, with a drill bit--is a guilty pleasure of mine from way back. So it's no wonder that I fell so hard for the bitter, hilarious, dark, twisted, and wonderfully written delights of Dear American Airlines--the most Amis-like novel I've ever read. Jonathan Miles is a first-time novelist (and--full disclosure--friend of mine) whose journalism I've long admired for its clear, humane prose. I never suspected that he had a book like this in him, and--frankly--now that I do know, I'm a little worried for his mental state (even as I'm totally impressed with his writing.)
The novel relays the tale of Bennie Ford, a man who is marinating like a cocktail olive in the sour middle-aged juices of his own mistakes, but who has decided to redeem himself completely by attending the wedding of his estranged daughter. Now, as some of us have learned from painful personal experience, it's not always easy to redeem a lifetime of screw-ups in one weekend, but that doesn't deter Bennie from heading to the airport to fly off to what he has decided is the most important event in his life. (The fact that he doesn't seem to notice that the wedding should actually be the most important event in his DAUGHTER'S life, not his, is an early clue of his particular breed of hilarious narcissism.) But at the airport is where his troubles begin, as American Airlines cancels his flight and thus--as far as he is concerned--destroys his life. What follows is a complaint letter raised to the level of high narrative art. I have never before encountered a novel written in the form of a complaint letter, and we can safely assume there will never be another such after this one, just because Miles has created an inimitable story here--one which, despite all the dark wit of its narrator--leaves room in the sad margins for real heartbreak, real feeling, real life. (This is something Amis himself wasn't able to do until many years into his career.) This is the most entertaining first novel I've read in a long while, as well as a searing cautionary tale. Bring it to the airport with you next time you fly somewhere to change your life... .
Price: $12.90
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Losing My Virginity: How I've Survived, Had Fun, and Made a Fortune Doing Business My Way
In this autobiography, Virgin Group founder Richard Branson says one of his prime business criteria is "fun." Fun made Branson a billionaire, and few business memoirs are one-billionth as fun as Branson's, nor as niftily written. Not only does it relate his side of near-death corporate experiences, it tells how the chairman literally cheated death by gun, shipwreck, and balloon crash. Branson's empire--now encompassing interests in an airline, pop music, soda pop, e-commerce, and financial services--began when the dyslexic 16-year-old dropped out of school in 1968 to found the British magazine Student. His headmaster said, "I predict that you will either go to prison or become a millionaire." Briefly imprisoned for dodging customs selling records, Branson got his first million by releasing Tubular Bells, a maverick recording all the stuffy executives rejected. (1998's Tubular Bells III puts the series' sales over 20 million.) Despite wild tales of Branson's wife-swapping and Keith Richards fleeing naked from Branson's studio at gunpoint with another man's woman, the most shocking parts of the memoir concern British Airways' James Bond-like "dirty tricks" campaign against Virgin Atlantic, resulting in the biggest award for damages in English history. Though it's filled with famous names, witty quotes, and pulse-pounding accounts of lunatic balloon adventures, it is as a business thriller that the book really scores. His instinctive bet-the-ranch tactics could cost him all, or earn another billion. Either way, Branson will likely remain the most entertaining entrepreneur in Europe. --Tim Appelo.
Price: $9.01
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Touching History: The Untold Story of the Drama That Unfolded in the Skies Over America on 9/11
On the azure blue morning of 9/11 the skies were pronounced "severe clear," in the parlance of airline pilots; a gorgeous day for flying. Nearly 5,000 flights were cruising the skies over America when FAA Operations Manager Ben Sliney arrived at the Command Center for his first day on that job. He could never have anticipated the historic drama that was about to unfold as Americans who found themselves on the front lines of a totally unprecedented attack on our homeland sprang into action to defend our country and save lives. In this gripping moment-to-moment narrative, based on groundbreaking reporting, Lynn Spencer brings the inspiring true drama of their unflinching and heroic response vividly to life for the first time, taking us right inside the airliner cockpits and control towers, the fighter jets and the military battle cabs. She makes vital corrections to the findings of the 9/11 Commission Report, and reveals many startling, utterly unknown elements of the story. As a commercial pilot herself, for whom the attacks hit terribly close to home, she knew that the true scope and nature of the response so brilliantly improvised that morning by those in the thick of the action -- with so little guidance from those at the highest levels -- had not at all been captured by the news coverage or the 9/11 Commission. To get to the truth, she went on a three-year quest, interviewing hundreds of key players, listening to untold hours of tapes and pouring through voluminous transcripts to re-create each heart-stopping moment as it happened through their eyes and in their words as the drama unfolded. From the shocking moment at 7:59 a.m. that American 11 fails to respond to a controller's call, until the last commercial flight has safely landed and military jets rule the skies, all Americans will find themselves deeply moved and amazed by the grace and fierce determination of these steely men and women as they draw on all of their exquisite training to grasp, through the fog of war, what is happening, put their lives on the line, and mount an astonishing response. This beautifully crafted and deeply affecting account of the full story of their courageous actions is a vital addition to the country's understanding of a day that has forever changed our nation..
Price: $16.12
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Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success
Twenty-five years ago, Herb Kelleher reinvented air travel when he founded Southwest Airlines, where the planes are painted like killer whales, a typical company maxim is "Hire people with a sense of humor," and in-flight meals are never served--just sixty million bags of peanuts a year. By sidestepping "reengineering," "total quality management," and other management philosophies and employing its own brand of business success, Kelleher's airline has turned a profit for twenty-four consecutive years and seen its stock soar 300 percent since 1990. Today, Southwest is the safest airline in the world and ranks number one in the industry for service, on-time performance, and lowest employee turnover rate; and Fortune magazine has twice ranked Southwest one of the ten best companies to work for in America. How do they do it? With unlimited access to the people and inside documents of Southwest Airlines, authors Kevin and Jackie Freiberg share the secrets behind the greatest success story in commercial aviation. Read it and discover how to transfer the Southwest inspiration to your own business and personal life..
Price: $4.74
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The Southwest Airlines Way
"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry " --Gerard Arpey, CEO, American Airlines "Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times." --Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to: - Lead with credibility and caring
- Invest in frontline leaders
- Hire and train for relational competence
- Use conflicts to build relationships
- Make unions its partners, not its adversaries
- Build relationships with its suppliers
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Price: $8.00
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Air Transportation: A Management Perspective
Completely updated to reflect the challenges facing airlines in the 21st century, Wells and Wensveen's AIR TRANSPORTATION: A MANAGEMENT PERSPECTIVE provides comprehensive, sophisticated coverage of both classic and current practices in air transportation management. The authors deftly guide students through the "ins and outs" of the air transportation industry, as well as through the details of management functions within airlines. This edition places greater emphasis on the global airline industry, with such topics as airline passenger marketing, labor relations, financing, and heightened security precautions integrated throughout..
Price: $64.15
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Dear American Airlines
Sometimes the planes don-t fly on time. Bennie Ford, a fifty-three-year-old failed poet turned translator, is traveling to his estranged daughter-s wedding when his flight is canceled. Stuck with thousands of fuming passengers in the purgatory of O-Hare airport, he watches the clock tick and realizes that he will miss the ceremony. Frustrated, irate, and helpless, Bennie does the only thing he can: he starts to write a letter. But what begins as a hilariously excoriating demand for a refund soon becomes a lament for a life gone awry, for years misspent, talent wasted, and happiness lost. A man both sinned against and sinning, Bennie writes in a voice that is a marvel of lacerating wit, heart-on-sleeve emotion, and wide-ranging erudition, underlined by a consistent groundnote of regret for the actions of a lifetime -- and made all the more urgent by the fading hope that if he can just make it to the wedding, he might have a chance to do something right. A margarita blend of outrage, wicked humor, vulnerability, intelligence, and regret, Dear American Airlines gives new meaning to the term -airport novel- and announces the emergence of major new talent in American fiction. .
Price: $9.99
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Moments of Truth
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Aviation Maintenance Management
This unique resource covers aircraft maintenance program development and operations from a managerial as well as technical perspective. Readers will learn how to save money by minimizing aircraft downtime and slashing maintenance and repair costs. * Plan and control maintenance * Coordinate activities of the various work centers * Establish an initial maintenance program * Develop a systems concept of maintenance * Identify and monitor maintenance problems and trends.
Price: $41.00
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