Books about Delivering from Amazon.com

In a clear, cohesive format, Delivering Health Care in America provides a comprehensive overview of the basic structures and operations of the US health system from its historical origins and resources, to its individual services, cost, and quality. Using a unique systems approach, it brings together an extraordinary breadth of information into a highly accessible, easy-to-read text that clarifies the complexities of health care organization and finance, while presenting a solid overview of how the various components fit together..
Price: $58.41 [Notify me when price goes down.]

Transform disparate enterprise data into actionable business intelligence

Put timely, mission-critical information in the hands of employees across your organization using Microsoft SQL Server 2005 and the comprehensive information in this unique resource. Delivering Business Intelligence with Microsoft SQL Server 2005 shows you, step-by-step, how to author, customize, and distribute information that will give your company the competitive edge. It's all right here--from data mining, warehousing, and scripting techniques to MDX queries, KPI analysis, and the all-new Unified Dimensional Model. Real-world examples, start-to-finish exercises, and downloadable code throughout illustrate all of the integration, analysis, and reporting capabilities of SQL Server 2005.

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Price: $25.99 [Notify me when price goes down.]

Unlike other customer service books, Jeff and Valerie Gee's concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. In the bestselling tradition of Delivering Knock Your Socks Off Service, the authors' "pep talk" includes concrete tips on how to: sympathize with the customer; take a call, transfer a caller, or end a call smoothly; defuse angry customers; maintain a positive frame of mind...and more!.
Price: $7.03 [Notify me when price goes down.]

Discover how today's corporations are benefiting from accelerated learning to speed training time, improve results, and reduce costs.

Accelerated learning is the use of music, color, emotion, play, and creativity to involve the whole student and enliven the learning experience. The Accelerated Learning Handbook is the first definitive book to explain state-of-the-art accelerated learning techniques to trainers and teachers, and features 40 techniques designed to save money while producing far better results.

Leading expert Dave Meier provides an overview of the background and underlying principles of accelerated learning, and reviews the latest supporting research results. Training professionals will look to The Accelerated Learning Handbook to:

• Improve the long-term value of training
• Cut course development time by half
• Discover tips for music- and computer-based learning

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Price: $16.97 [Notify me when price goes down.]

Today's customers are smarter and more demanding -- and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, this indispensable guide shows readers how to create a true and lasting "Service Advantage." Written in the same accessible and humorous style that made this book a classic, the new edition provides tips and strategies to help readers:

* meet customers' expectations and satisfy their needs
* become easy to do business with
* determine the right times to bend or break the rules
* become fantastic fixers and powerful problem-solvers
* cope effectively with "customers from hell."

Extensively updated and expanded, the best-selling front-line customer service book ever published is now even better..
Price: $6.12 [Notify me when price goes down.]

As information technology becomes increasingly essential within organizations, the reputation and role of the CIO has been diminishing

To regain credibility and avoid obscurity, CIOs must take on a larger, more strategic role. Here is a blueprint for doing exactly that.

This book shows how CIOs can bridge the gap between IT and the rest of the organization and finally make IT a strategic advantage rather than a cost sink..
Price: $5.94 [Notify me when price goes down.]

Web Project Management presents a solid Web project management method for building commercial Web sites. Developed by pres.co, a leading interactive agency, this refined eight-stage approach lets you closely manage your project's contributors, quality, costs, and schedules. Importantly, the book also details how to define, measure and understand the success of your project on an ongoing basis. This book is an indispensable resource, whether you are a project manager, online manager, Web director, consultant or producer.

* Includes insider tips from the perspective of the world's leading Web developers.
* Focuses on project management as it relates to e-commerce.
* Teaches you to organize and put together a team, develop goals, manage schedules and budgets, overcome pitfalls, maintain, evaluate and evolve a commercial Web presence.
* Includes an introduction to the key principles of Web project management and a case study of the Channel 5 Web site-a popular project managed by the author.
* Provides templates, via a companion Web site, that you can use to develop your own project documentation, a discussion forum, links to related sites, a glossary of terms, a database of useful white papers, and an Internet knowledge quiz..
Price: $19.71 [Notify me when price goes down.]

Thoroughly updated and revised, the third edition of this essential resource for training professionals is packed with new and valuable features for delivering cost-effective, high-impact training. Like previous editions, Creative Training Techniques Third Edition covers all the important basics: Presentation preparation, learner motivation, visual aids, group involvement, creative materials, resource materials, presentation techniques and customized training. New to the third edition are six chapters covering the following: .Instrumented learning .Transformation of existing training programs .Participant-centered techniques for technical training .Participant-centered techinques for computer training .The myths and methods of eLearning .Classroom management techniques. You'll also find a new appendix packed with simple job aids to help you make, buy, or build decisions when planning training..
Price: $28.79 [Notify me when price goes down.]

The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring their business’s internal and external customer service to the level of star treatment. Based on the unique ways celebrities are treated, the book shares techniques you can use to treat your customers to a red-carpet experience, guaranteeing repeat business and stellar word of mouth..
Price: $13.87 [Notify me when price goes down.]

Stephen R. Covey called this, "THE FINEST BOOK ON CUSTOMER SERVICE I'VE READ." Finally, a book that focuses on the practicalities and common sense of taking care of customers, measuring their experiences, and taking tactical actions to improve!.
Price: $21.95 [Notify me when price goes down.]