Books about Gittell from Amazon.com

"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry "

--Gerard Arpey, CEO, American Airlines

"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times."

--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program

In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to:

• Lead with credibility and caring
• Invest in frontline leaders
• Hire and train for relational competence
• Use conflicts to build relationships
• Make unions its partners, not its adversaries
• Build relationships with its suppliers

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Price: $8.00 [Notify me when price goes down.]

Community Organizing provides new insight into an important national challenge how to stimulate the formation of genuinely community-based organizations and effective citizen action in neighborhoods that have not spawned these efforts spontaneously. Since Robert Putnam’s identification of the role of social capital in regional governance and economic development, there has been a virtual industry of interest and action created around the implications of his findings for the development of low-income communities. Yet, there remains a paucity of detailed empirical effort testing and refining his ideas. This book attempts to fill this gap.

Community Organizing distills lessons from a national demonstration program that employed a novel approach to community organizing consensus organizing. Consensus organizing enhances social capital, building both stronger internal ties and capacity in low-income communities and fostering new relations (bridges) between residents of low-income communities and larger metropolitan area support communities.

Using evaluation research and detailed comparative study of community development activity in three diverse demonstration sites, Ross Gittell and Avis Vidal identify key elements of building social capital, which strongly affect community development: comprehension of community development, credibility of effort and participants, confidence, competence, and constructive critiques of efforts. Other elements are more relevant to program management and implementation and include communication among participants, congruence of program effort, management of inherent contradiction, and adjusting implementation to reflect local context.

This book describes the limits and promise of building social capital and will be of interest to community development students and professionals.

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Price: $52.82 [Notify me when price goes down.]

This timely book presents strategies to achieve fuller racial integration and higher academic standards for all American children. Contributors discuss their own experiences in forming coalitions, framing court cases, and dealing with state politics in order to find financial and legal remedies to educational inequity..
Price: $27.00 [Notify me when price goes down.]