Books about Incidents from Amazon.com

Christopher John Francis Boone knows all the countries of the world and their capitals and every prime number up to 7,057. He relates well to animals but has no understanding of human emotions. He cannot stand to be touched. And he detests the color yellow.

This improbable story of Christopher’s quest to investigate the suspicious death of a neighborhood dog makes for one of the most captivating, unusual, and widely heralded novels in recent years..
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A New York Times Bestseller

The world's youngest, brightest, and most dangerous criminal mastermind is back. Artemis is at boarding school in Ireland when he suddenly receives an urgent video e-mail from Russia, with a plea from a man who has been kidnapped by the Russian Mafia.

An Accelerated Reader® title for ages 12 and up..
Price: $5.39 [Notify me when price goes down.]

On the azure blue morning of 9/11 the skies were pronounced "severe clear," in the parlance of airline pilots; a gorgeous day for flying. Nearly 5,000 flights were cruising the skies over America when FAA Operations Manager Ben Sliney arrived at the Command Center for his first day on that job. He could never have anticipated the historic drama that was about to unfold as Americans who found themselves on the front lines of a totally unprecedented attack on our homeland sprang into action to defend our country and save lives.

In this gripping moment-to-moment narrative, based on groundbreaking reporting, Lynn Spencer brings the inspiring true drama of their unflinching and heroic response vividly to life for the first time, taking us right inside the airliner cockpits and control towers, the fighter jets and the military battle cabs. She makes vital corrections to the findings of the 9/11 Commission Report, and reveals many startling, utterly unknown elements of the story.

As a commercial pilot herself, for whom the attacks hit terribly close to home, she knew that the true scope and nature of the response so brilliantly improvised that morning by those in the thick of the action -- with so little guidance from those at the highest levels -- had not at all been captured by the news coverage or the 9/11 Commission. To get to the truth, she went on a three-year quest, interviewing hundreds of key players, listening to untold hours of tapes and pouring through voluminous transcripts to re-create each heart-stopping moment as it happened through their eyes and in their words as the drama unfolded.

From the shocking moment at 7:59 a.m. that American 11 fails to respond to a controller's call, until the last commercial flight has safely landed and military jets rule the skies, all Americans will find themselves deeply moved and amazed by the grace and fierce determination of these steely men and women as they draw on all of their exquisite training to grasp, through the fog of war, what is happening, put their lives on the line, and mount an astonishing response.

This beautifully crafted and deeply affecting account of the full story of their courageous actions is a vital addition to the country's understanding of a day that has forever changed our nation..
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Lisa Jefferson, The 9-1-1 Operator who took the call from
Todd Beamer on United Airlines Flight #93 tells her unique story
from that fateful day. An ordinary man with an extraordinary faith
led the charge that surely saved countless lives on September 11,
2001. And now his story and the story of those courageous passengers
are told by the woman who was on the phone when the
plane went down. See how faith and courage led to swift, selfless
action (in the air and on the ground) in this recounting of the day
that changed America forever.
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Price: $11.06 [Notify me when price goes down.]

The Thirty Years War continues to ravage 17th century Europe, but a new force is gathering power and influence: the Confederated Principalities of Europe, an alliance between Gustavus Adolphus, King of Sweden, and the West Virginians from the 20th century led by Mike Stearns who were hurled centuries into the past by a mysterious cosmic accident.

 

While the old entrenched rulers and manipulators continue to plot against this new upstart nation, everyday life goes on in Grantville, the town lost in time, with librarians, firefighters, and garbage collectors trying to make do under unusual circumstances. And what better place for an undercover spy from France than working with the garbage collectors, examining 20th century machines that others throw out and copying the technology (though he wishes one device—the paper shredder—had been left behind in the future).

 

There are more sinister agents at work, however. One of them, Ducos, almost succeeded in assassinating the Pope, but his plan was ruined by quick action by a few Americans. Now, the would-be assassin not only has a score to settle, but has also decided on two excellent targets: Grantville's leader Mike Stearns and his wife Rebecca. . . ..
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Cover Copy: Driven by the horrors of slavery and fear of a predatory master, Harriet Jacobs, a young black woman, makes the fateful, life-altering decision to escape. Long thought to be the work of a white writer, "Incidents in the Life of a Slave Girl" is the the captivating and terrifying story of Jacobs' daily life on a platation in North Carolinea, her seven years of hiding, and her ultimate triumph. Now recognized as a classic "Incidents" exposes slavery on a level comparable only to that of "Narrative of the Life of Frederick Douglass." This Prestwick House Literary Touchstone Classic includes a glossary of notes and difficult vocabulary as well as reading pointers for sharper insights..
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Now you can develop a solid, practical understanding of today's human resource management (HRM) concepts and principles with this single source for contemporary cases, exercises, incidents, and skill builders. HUMAN RESOURCE MANAGEMENT APPLICATIONS: CASES, EXERCISES, INCIDENTS, AND SKILL BUILDERS offers a hands-on approach to learning HRM with cases drawn from actual events in real organizations, and unique skills builders and exercises that focus on the practical abilities most important in HRM today. This book is the perfect complement to your primary human resource text in any introductory HRM course. A fresh emphasis on problem solving and critical analysis equips you with long-term skills that are important for success at any level of study. Timely examples are drawn from a variety of organizations, including today's growing service sector to provide you with a diversity of experience. The book's timely topics prepare you for traditional HRM situations as well as today's more controversial issues, such as telecommuting, alcohol and drug abuse on the job, and discrimination. With exercises designed for a single class period and a new comprehensive term project, you'll find opportunities to apply and refine your HRM skills for success within your introductory course and your career that follows..
Price: $32.06 [Notify me when price goes down.]

Witness to Roswell will hold you spellbound as you read the actual eyewitness testimony to an amazing event; the recovery of a UFO in 1947 just outside of Roswell, New Mexico. Witnesses will not only reveal that the alien crew were placed in body bags and packed in dry ice, but most astonishing of all, that one of them survived the crash.

Witness to Roswell exhaustively presents accounts of witnesses to the crash, the military containment and recovery, the high level of security surrounding all phases of the cleanup operation, deathbed testimonies, sealed posthumous statements, and the extreme measures the U.S. government has taken to prevent people from telling the truth.

You will be shocked to learn that:
*The Air Force used death threats against civilian eyewitness and their children to silence them.
*The Air Force turned a small New Mexico town upside down and inside out...in search of a weather balloon?
*The Air Force's next "official" explanation for Roswell will be its fifth!
*The true number of witnesses supporting an extraterrestrial event at Roswell versus those favoring the Air Force's balloon explanation. Hint: It's like comparing the Empire State Building to a low-rise.

Witness to Roswell asserts that the truth cannot be forever suppressed: An alien vessel really did arrive, bodies were recovered, and they were not from here!.
Price: $9.17 [Notify me when price goes down.]

Your guide to becoming an effective hospitality manager

The hospitality industry is a "people" business. Whether dealing with guests or customers, managers or coworkers, those who work in this industry interact with other people perhaps more than in any other. And unlike many other industries, graduates entering the hospitality industry will quickly be assuming managerial roles. One of the only casebooks available that focuses specifically on hospitality management, Cases in Hospitality Management prepares readers to be successful managers by providing an effective connection between hospitality management theory and real-world workplace scenarios.

Whether managing a kitchen, dining room, front desk, travel agency, fast-food restaurant, or an entire hotel, employees seek cues and reinforcement from managers to guide their behavior. Cases in Hospitality Management provides readers with the opportunity to apply their knowledge, experience, and management skills, allowing them to think quickly on their feet and react appropriately in a wide variety of settings. By analyzing and understanding the causes and effects of a number of real, critical incidents, readers will be better prepared to effectively deal with similar situations when they face them on the job.

This new, updated Second Edition features:
* Fifteen all-new cases dealing with a variety of managerial topics including technology, human resource management, customer service, and ethics
* A broad array of real industry cases, including airlines, railroads, private clubs, conference centers, travel agents, auto rental, hotels, and restaurants
* A new Technology section that explores data warehousing, the Internet, and electronic banking
* A new Service Exemplars section that presents incidents involving truly exceptional service in a variety of contexts--from trains to resorts
* A new Service Recovery section presents examples of companies failing to salvage service encounters that have gone awry.
Price: $29.61 [Notify me when price goes down.]