Books about Peoplesmart from Amazon.com

We are all in the people business because we deal with other people all the time. But do you sometimes reach out to others only to find your efforts misunderstood or rejected? Do you wish your relationships with people close to you were more harmonious and fulfilling? PeopleSmart is a practical guide for anyone who asks these questions, which means most of us at some time or other. It reveals a powerful plan for making your relationships more productive and rewardingwhether they are with a supervisor and coworkers or a spouse, relatives, and friendsby developing your interpersonal intelligence. In this step-by-step guide, the authors show how to develop the eight key skills and abilities of interpersonal intelligence: understanding people, explaining oneself clearly and honestly, asserting needs, seeking and giving feedback, influencing others, resolving conflict, being a team player, and shifting gears when relationships are stuck. They present a realistic and doable five-step plan for self-improvement. They explain how to see the current depth of each skill in ourselves, help us learn more about it, give clear guidance for how to develop it, and inspire us to live it every day. Through this five-step, interpersonal fitness plan, readers can learn how to

Listen carefully, observe body language, and interpret behaviors

Communicate clearly and concisely

Speak up about their needs

Motivate others to action

Encourage others to give helpful feedback

Give feedback that is descriptive, helpful, and non-blaming

Negotiate differences and work out a creative resolution to disputes

Coordinate the efforts of team members and build consensus

Change old, ineffective patterns, and more PeopleSmart empowers each of us to become the kind of person who can establish solid relationships, easily connect with others, and effectively link their needs with what we have to offer. Its creative exercises, examples, and tools provide a fun and dynamic workout to help each of us strengthen our interpersonal intelligence skills and improve all our relationships..
Price: $5.92 [Notify me when price goes down.]

Targeted especially at managers, human resource professionals, customer service and sales representatives, and others whose personal interactions determine their success, Working PeopleSmart offers six core strategies for maximizing interpersonal relationships. Here are practical solutions to tough, real-life dilemmas: getting along with a difficult colleague; firing an employee; speaking up rather than suffering in silence; being open to resistance; and getting a team to work effectively together. "Nuggets of wisdom" for each scenario enable readers to envision an appropriate PeopleSmart response..
Price: $0.84 [Notify me when price goes down.]

Bring out the best in yourself, your colleagues, customers, direct reports, and bosses with PeopleSmart The ten modules in this workbook lead you through numerous activities and exercises, both independently and in groups. These modules allow you to:

• assess skill levels for each of the eight PeopleSmart skills.
• select specific job-related situations in which to improve skills.
• practice and apply three ways to develop each skill.
• develop action plans to further practice each skill.

Youll gain a greater awareness of interpersonal strengths and weaknesses, inspiration to work on interpersonal fitness, and advice you can use to get started immediately..
Price: $17.36 [Notify me when price goes down.]

Much has been written of the importance of workplace social behaviors and values. However, "The missing link in the discussions about the importance of social values in the workplace is a process to measure and monitor the use of the behaviors contained within each value." Empirically defining behavioral performance standards makes it possible to measure, monitor and adjust in real time to improve the efficiency of working relationships, in a manner similar to that for improving technical performances. Quantifying such unquantifiables as open communication, cooperation, trust and mutual respect is the ambitious goal of authors Larry and Michael Cole: two respected business professionals who have made their lives and their livelihoods putting the MBC Software® methodology, as described in People-Smart Leaders, to work. Identifying the three working relationships key to the success of every organization, they provide organizational leaders with a fresh vocabulary and a plentitude of tools for fostering this "people operating system": the foundation for a revolutionary systematic process bringing organizations into a new "people age.".
Price: $18.18 [Notify me when price goes down.]