Books about Providing from Amazon.com

What's The Secret? finally answers the question and reveals how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis while the majority of businesses struggle with getting much smaller teams to do it right. But this book doesn't just reveal what the best customer service companies do; it reveals how they do it. After all, that's the hard part. Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable customer service standards, any business owner or leader can differentiate their business by becoming a customer service powerhouse..
Price: $15.54 [Notify me when price goes down.]

SAFETY 24/7 Building an Incident Free Safety Culture By Gregory M. Anderson & Robert L. Lorber, Ph.D. Book Summary.
Price: $14.95 [Notify me when price goes down.]

With the passage of The Patriot Act the CIA and FBI now sit side-by-side spying on the world. Everyday they eavesdrop on thousands of ordinary citizens from around the world--citizens who are not their targets. No corner of the globe is immune from their reach. ECHELON, Somebody's Listening is a factually-based novel that reveals exactly how this CIA/FBI team may be listening in to you. It is the story of three segments of society as they respond to a sudden act of terror--the CIA/FBI, municipal law enforcement and ensnared citizens. Within each segment are strong-willed individuals knowing exactly what must be done--until they're forced to face off with each other. The CIA flexes its intelligence-gathering muscle only to be confronted by an FBI law enforcement mandate. A municipal detective demands the CIA and FBI do their job of protecting American citizens before deciding he'll have to do it himself. Confused and frightened, three generations of women run for their lives before coming up with a plan of their own plan--a plan even the terrorists would have feared if only they knew. If you have ever wondered about CIA/FBI eavesdropping systems, how they work, where they are, and who controls them, ECHELON, Somebody's Listening is the book for you..
Price: $16.94 [Notify me when price goes down.]

For more than 20 years, June Hunt has given sound counsel and scriptural insights to thousands of hurting people through her popular live radio call–in program Hope in the Night.

In this book, June brings together nearly 40 common, urgent problems people struggle with. Each short, to–the–point chapter offers heartfelt encouragement, straight talk, and “how to” steps to begin the journey to victory on serious issues such as...

• difficult relationships
• anger, depression, and guilt
• temptation and compulsive behaviors
• loneliness, self–worth, and grief
• forgiveness and reconciliation

Christian readers and lay counselors who are looking for a handbook that covers a wide variety of issues will appreciate June’s compassionate and realistic solutions firmly based on God’s Word. This versatile resource repeatedly affirms that Jesus Christ truly is the answer to every human need.

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Price: $9.36 [Notify me when price goes down.]

Art Activities for Groups: Providing Therapy, Fun, and Function provides therapists and activities professionals with 48 interesting and innovative art activities for populations with different cognitive levels and physical abilities. The projects involve the use of several different media including: collage, paint, and drawing. Suggestions include how best to facilitate the activity, including the use of music and verbal clues, creating social interaction and personal enjoyment. The activities are most appropriate for groups of seniors, groups of children and youth (3rd grade on up), and therapy or counseling groups of any age dealing with the specific issues covered by the activity.

What makes Art Activities for Groups useful is that the activities have been tested with different types of groups. Each activity includes an introduction detailing the best size of the group, the functioning ability required of the group, and the time needed to complete the project. Helpful suggestions give directions for facilitating the activity, assembling the materials, and preparation needed prior to beginning each project..
Price: $14.85 [Notify me when price goes down.]

The Pollinator Conservation Handbook is an indispensable resource for gardeners, farmers, and managers of parks, recreational areas, and wild lands. It will guide you through the steps for creating and improving habitat for insect pollinators, including selecting and planting forage flowers, providing nesting and egg-laying sites, and caring for your pollinator habitat over time. The Handbook also contains an extensive resources section and ideas for educational activities..
Price: $19.95 [Notify me when price goes down.]

Reach for a higher measure of success
An information technology project can be on time and within budget, but that doesn't mean it will be successful. The real measure of success is the value that the project delivers to the organization.

Now revised, this Second Edition of Jack Marchewka's Information Technology Project Management focuses on how to create Measurable Organizational Value (MOV) through IT projects. The author uses the concept of MOV to create a solid foundation for making decisions throughout the project's lifecycle and for integrating project management and IT concepts, tools, and techniques.

Highlights of the Second Edition
* New Chapter 12 on Project Procurement Management and Outsourcing.
* New Chapter 13 on Project Leadership, Ethics, and Multicultural Projects.
* Takes you through the different phases of the project life cycle, and introduces the concepts and tools that are appropriate for each specific phase of the project.
* Incorporates nine areas outlined in the Project Management Institute's Project Management Body of Knowledge (PMBOK) into the basic concepts associated with information systems management and software engineering.
* Chapter-opening vignettes, which comprise a continuing case about Husky Air (an air charter company), describe situations faced by project managers and teams undertaking IT projects.
* Chapters feature integrated hands-on case assignments.
* Includes a trial version of MS Project(TM)..
Price: $63.18 [Notify me when price goes down.]

Providing Home Care: A Textbook for Home health Aides exceeds the federal educational requirements for home health aide training. Special themes include caring for clients holistically, respectfully, and professionally..
Price: $38.95 [Notify me when price goes down.]