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Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit such enthusiasm for their organization that they infect countless customers with similar satisfaction, loyalty, and dedication. Customer-owners are in turn so satisfied with their experience that they relate their stories to others, persuade them to try your product, and provide constructive criticism and new product ideas. As a new generation of managers has been changing the way that products and services are designed and delivered, authors Heskett, Sasser, and Wheeler have followed the evolution of this new ownership model. Case studies from companies as diverse as Harrah's Entertainment, ING Direct, Build-a-Bear Workshop, and Wegmans Food Markets bring home the central principle of engagement - and showcase ways to raise the ownership quotient among both your employees and your customers. With the authors' decades of consulting and research paving the way, you'll learn to identify your customer-owners; consistently exceed their expectations in ways they truly appreciate; and foster, measure, and grow the Ownership Quotient throughout your company. An organization that learns how to cultivate an ownership attitude creates a self-reinforcing relationship between customers and front-line employees. The lifetime value of a customer-owner can be equivalent to that of more than a hundred typical customers. And that makes the lifetime value of an employee who can promote customer ownership priceless. This powerful and practical book shows you how to add that value to your company and delight your employees, customers, and investors. Is your organization ready to make the transition to an ownership state of mind?.
Price: $22.47
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What Is Your Spiritual Quotient?: How to Respond to Life's Toughest Issues with Spiritual Intelligence
Though there are a plethora of books on the basic non controversial issues of the Christian faith, there is an amazing void in books tackling the tougher issues. This book is neither an advanced text on ethics, nor a simple how to handle life s problems in six easy steps. Mark Brewer has discovered that there is a profound hunger in people who want tools for how to make Christ-honoring decisions in a world of almost incomprehensible complexities and confusion. This book will equip people in their journey of becoming spiritually intelligent..
Price: $15.17
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Adversity Quotient: Turning Obstacles into Opportunities
Praise for Adversity Quotient. "With AQ, Paul Stoltz has done something remarkable: He synthesizes some of the most important information on how we influence our own future and then offers a profound set of observations which teaches us how to thrive in a fast-changing world!"-Joel Barker, President, Infinity, LTD, author of Paradigm Shift. "Adversity Quotient will show that you have more control over events than you think. The key is changing your beliefs. Believe it or not, that can usually be done in One Minute." -Ken Blanchard, co-author, The One Minute Manager. "Paul Stoltz's AQ explains why some people, teams, organizations, and societies fail or quit, and how others in the situation persevere and succeed. With this book, anyone or or organization can learn to reroute their AQ and hardwire their brain for success." -Daniel Burrus, author, Technotrends. "AQ is one of the more important concepts of our time. Paul Stoltz's book provides the direction and tools necessary for putting this idea into practice. It is a must read for anyone interested in personal mastery, leadership effectiveness and/or organizational productivity." -Jim Ericson, Program Director, The Masters Forum..
Price: $8.75
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The G Quotient: Why Gay Executives are Excelling as Leaders... And What Every Manager Needs to Know
The G Quotient identifies a management phenomenon that will change the way people view their professional roles in the workplace Based on a landmark five-year study, The G Quotient redefines successful leadership for all managers. Organizations and working units under the leadership of white-collar gay males are collectively experiencing 35 percent higher levels of employee engagement, job satisfaction, and workplace morale in addition to reporting greater employer loyalty and individual productivity. It is proof that today’s employees are responding to a new type of organizational leader..
Price: $7.23
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Adversity Quotient @ Work: Make Everyday Challenges the Key to Your Success--Putting the Principles of AQ Into Action
In 1997, Paul Stoltz unleashed a revolution with his ground-breaking Adversity Quotient, introducing the concept of the AQ into public consciousness Now, in The Adversity Quotient @ Work, Stoltz applies the principles of his brilliant theory to the uniquely challenging environment of the workplace. Stoltz explains not only how to measure AQ - one's ability to handle adversity - but also how to improve it. Based on the time-tested maxims established by his first work, The Adversity Quotient @ Work clearly demonstrates how executives, managers, and workers can use the concept to their own advantage, and to the benefit of their clients, customers, and organisations. Designed for CEOs, managers, and employees, from the smallest technology start-up to the largest Fortune 500 multinational, the book offers simple, powerful ways to supercharge workplaces immediately. Adversity Quotient has sold more than 90,000 copies in hardcover. Dr. Stoltz is a favourite guest of Oprah Winfrey, appearing for the full hour on two occasions. He has also appeared on CNN, CNBC, PBS, Business News Network, FOX, ABC, and more than 60 radio stations across the country,.
Price: $3.68
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Building Character: Strengthening the Heart of Good Leadership (J-B CCL (Center for Creative Leadership))
Building Character is written for leaders who understand their responsibility to develop authentic leaders within their organizations. Without presenting an overarching moral code or a prescriptive code of behavior, this book offers leaders and managers a practical model complete with the tools, information, and processes to develop character in leaders at all levels. The author explains the role character plays in leadership success and effectiveness and outlines how character can be developed through the Five E's—Example, Education, Experience, Evaluation, and Environment..
Price: $23.66
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Dr. Toy's Smart Play: How To Raise A Child With a High PQ (Play Quotient)
We've all heard of IQ but do you know your child's PQ or Play Quotient? A child's ability to play does more than provide for fund and diversion; it is critical for his or her emotion and intellectual growth, an teaches everything from social skills to analytical thinking. For the developing mind of a child, learning to play is paramount--but is your child getting the most out of playtime? Stevanne Auerbach, Ph.D., more affectionately known as Dr. Toy has dedicated a lifetime to the importance of play and gives you specific advice on which toys to buy and what kind of games to play to emplower your child's overall development. You'll learn: How to become your child's play Tutor How play can strengthen maturity levels and confidence The pros, cons, and facts of gender specific toys Guideance for the gifted and special-needs child Plus practical advice on Evaluatin a toy's safety, learn which toy manufacturers Dr. Toy recommends Craft supplies you should always have on hand Dr Toy's 100 Best Children's Products And many more invaluable ways to make playtime a growing experience! .
Price: $6.25
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