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Many Unhappy Returns: One Man's Quest To Turn Around The Most Unpopular Organization In America (Leadership for the Common Good)
When Charles O. Rossotti became Commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base—and the lowest approval rating—of any institution in America. Mired in scandal, caught in a political maelstrom, and beset by profound management and technology problems, the IRS was widely dismissed as a hopelessly flawed enterprise. In Many Unhappy Returns, Rossotti—the first businessperson to head the IRS—recounts the remarkable story of his leadership and transformation of this much-maligned agency. In the glare of intense public scrutiny, he effected dramatic changes in the way the IRS did business—while it continued to collect $2 trillion in revenue. Through fascinating accounts of heated Congressional hearings, encounters with Washington bigwigs, frank exchanges with taxpayers and employees, and risky turnaround strategies, Rossotti serves up a colorful story of leadership and change against daunting odds. He also underscores why every honest taxpayer should demand reform in the broader U.S. tax system. Infused with keen wit and hard-won business wisdom, Many Unhappy Returns illuminates the perils and possibilities of leading large, complex organizations in a transparent world..
Price: $1.50
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Diverse Atoms: Profiles of the Chemical Elements (Oxford Chemistry Guides, 3)
This clear and concise book follows the atomic numbers to give a complete survey of the chemical elements. Starting with hydrogen, the author takes the reader on a tour of the periodic table, describing each element, its unique properties, occurrences and uses, its role in current research, and how its electron configuration determines its chemical behavior. The author draws numerous comparisons between neighboring and analogous elements and points out important trends in d- and f-transition series. Complete with summaries, illustrations, and careful explanations of new concepts, this book gives students a friendly scientific introduction to chemistry..
Price: $44.88
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Fire: Servant, Scourge, and Enigma
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