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Managing The Professional Service Firm
For the first time in paperback, international expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex. Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners.".
Price: $12.99
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The Testament
Troy Phelan, a 78-year-old eccentric and the 10th-richest man in America, is about to read his last will and testament, divvying up an estate worth $11 billion Phelan's three ex-wives, their grasping spawn, a legion of lawyers, several psychiatrists, and a plethora of sound technicians wait breathlessly, all eyes glued to digital monitors as they watch the old man read his verdict. But Phelan shocks everyone with a bizarre, last-gasp attempt to redistribute the spoils, setting in motion a legal morality tale of a contested will, sin, and redemption. Our hero, Nate O'Riley--a washed-up, alcoholic litigator with two ruined marriages in his wake and the IRS on his tail--is dispatched to the Brazilian wetlands in search of a mysterious heir named in the will. After a harrowing trip upriver to a remote settlement in the Pantanal, he encounters Rachel Lane, a pure-hearted missionary living with an indigenous tribe and carrying out "God's work." Rachel's grave dedication and kindness impress the jaded lawyer, so much that a nasty bout of dengue fever leads him to a vision that could change his life. Back in the States, the legal proceedings drag on and Grisham has a high time with Phelan's money-hungry descendents, a regrettable bunch who squandered millions, married strippers, got druggy, and befriended the Mob. The youngest son, Ramble, is a multi-pierced, tattoo-covered malcontent with big dreams for his rock band, the Demon Monkeys. Will Nate get straight with Rachel's aid? Do the greedy heirs get theirs? What's the real legacy of a lifetime's work? The Testament is classic Grisham: a down-and-out lawyer, a lot of money, an action-packed pursuit, and the highest issues at stake. It's not just about great characters; it's about the question of what character is. --Rebekah Warren.
Price: $1.50
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The Microsoft Certified Application Specialist Study Guide
Demonstrate your expertise with the 2007 Microsoft Office system! This comprehensive study guide covers all the Microsoft Certified Application Specialist exams for Microsoft Office, including Word 2007, Excel 2007, Outlook 2007, PowerPoint 2007, and Access 2007. For each exam, you ll build the skills and knowledge measured by its objectives through a series of step-by-step exercises, practice questions, and real-world scenarios. Easy-to-follow screen shots and explanations bring key concepts to life and expertly guide you through the material. The CD includes the practice files for all the book's lessons. You ll even get a voucher for a practice pre-test. Earn the premier credential and showcase your expertise in the popular Microsoft Office programs!.
Price: $24.90
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Planet Earth: As You've Never Seen It Before
A visual odyssey that will change the way we see our planet, this remarkable book, companion to the acclaimed Discovery Channel/ BBC series, is an enduring and awe-inspiring record of one of the most ambitious natural history projects ever undertaken. Using the latest aerial surveillance, state-of-the-art cameras, and high definition technology, the creators of Planet Earth have assembled more than 400 stunning photographs of wondrous natural landscapes from around the globe, including incredible footage of the rarely spotted, almost mythical creatures that live in these habitats. Many of the images reveal inaccessible places that few have seen and record animal behavior that has never been filmed or photographed before. With the help of this highly advanced technology and the world's premier wildlife photographers, the book takes us on a spectacular journey from the world's greatest rivers and impressive gorges, to its mightiest mountains, hidden caves and caverns, and vast deserts. Planet Earth captures breathtaking sequences of predators and their prey, lush vistas of forests viewed from the tops of towering trees, the oceans and their mysterious creatures viewed from beneath the surface, and much more--in a magnificent adventure that brings unknown wonders of the natural world into our living rooms. Copub: BBC Worldwide Americas .
Price: $20.00
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StrengthsExplorer For Ages 10 to 14: From Gallup, the Creators of StrengthsFinder
The Strengths Explorer For Ages 10 - 14 package includes: — Youth Workbook — Parent Guide — one online youth strengths assessment access code Gallup’s StrengthsFinder titles — including Now, Discover Your Strengths and StrengthsFinder 2.0— have helped millions of adults discover their strengths. Now, in response to repeated requests from parents, Gallup has created a strengths assessment program specifically for young people. StrengthsExplorer For Ages 10 to 14 was developed with the renowned rigor and expertise of Gallup researchers, many of whom participated in the development of StrengthsFinder for adults. The program is a fun, simple way for adolescents to discover and develop their own unique gifts and abilities. An ID code allows teens to access a specially designed website. Then, by answering a series of questions about themselves, they learn about their strengths. An activity-filled workbook helps them focus on those strengths, while a parent’s guide suggests ways that parents can learn more about their child’s abilities and encourage their continued development. .
Price: $24.62
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Microsoft® Office Specialist Study Guide Office 2003 Edition (Epg - Other)
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Warrior Soul: The Memoir of a Navy Seal
“Since the first navy frogmen crawled onto the beaches of Normandy, no SEAL has ever surrendered,” writes Chuck Pfarrer. “No SEAL has ever been captured, and not one teammate or body has ever been left in the field. This legacy of valor is unmatched in modern warfare.” Warrior Soul is a book about the warrior spirit, and it takes the reader all over the world. Former Navy SEAL Chuck Pfarrer recounts some of his most dangerous assignments: On a clandestine reconnaissance mission on the Mosquito Coast, his recon team plays a deadly game of cat and mouse with a Nicaraguan patrol boat. Cut off on the streets of Beirut, the author’s SEAL detachment must battle snipers on the Green Line. In the mid-Atlantic, Pfarrer’s unit attempts to retrieve—or destroy—the booster section of a Trident ballistic missile before it can be recovered by a Russian spy trawler. On a runway in Sicily, his assault element surrounds an Egyptian airliner carrying the Achille Lauro hijackers. These are only a few of the riveting stories of combat patrol, reconnaissance missions, counter-terrorist operations, tragedies, and victories in Warrior Soul that illustrate the SEAL maxim “The person who will not be defeated cannot be defeated.” From the Hardcover edition..
Price: $4.04
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Microsoft Office Specialist: Excel 2003 Study Guide
Validate your expertise and get the attention of employers with Microsoft Office Specialist certification. This comprehensive guide is what you need to prepare for certification in Excel 2003, both the Specialist and Expert levels. Carefully planned by a seasoned Microsoft Office Specialist instructor, this invaluable study guide uses real-world scenarios to teach the full range of Excel 2003 skills you need-not only to prepare for the certification exams, but also to increase your ability and productivity in the workplace. Covering twenty-four Specialist exam objectives and thirty-three Expert exam objectives, the book progresses through the functions and features of Excel software. Even entry-level Excel users can rapidly build their skills. Excel 2003 Specialist Certification Skill Sets * Creating Data and Content * Analyzing Data * Formatting Data and Content * Collaborating * Managing Workbooks Excel 2003 Expert Certification Skill Sets * Organizing and Analyzing Data * Formatting Data and Content * Collaborating * Managing Data and Workbooks * Customizing Excel Plus, you'll find additional career preparation tools, including: * Solutions for real-world scenarios * Structured learning for quick productivity * Full glossary of terms Go to www.sybex.com/go/mosexcel2003 for downloadable sample files from the exercises in the book. Practice what you've learned on your own. Visit www.sybex.com for all of your professional certification needs..
Price: $15.81
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Library 101: A Handbook for the School Library Media Specialist
This well organized handbook is a must have for new and inexperienced school librarians as they open new schools or take on that first job. It will also serve as a source of information for library professionals in guiding their clerical staff and student and parent volunteers. The handbook covers everything from library management systems to budgeting, television production, and how to collaborate with teachers. Current issues in the field (LMS role as a reading teacher and LMS role in assessment of student learning) are discussed. All issues and recommendations are viewed in an ideal setting and in a real-world setting, enabling LMS to view their situation as it is and as it may become. The basis of the work is the authors' experience in mentoring many new librarians in Florida and their own journey to national board certification The authors have solicited short sidebar articles from noted experts in the field, as well as from practicing school librarians at all levels. These short essays add validity and expand the text. Grades K-12..
Price: $31.50
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