Books about Sheldon from Amazon.com

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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Price: $3.49 [Notify me when price goes down.]

One of the most widely read books among active option traders around the world, Option Volatility & Pricing has been completely updated to reflect the most current developments and trends in option products and trading strategies.

Featuring:

• Pricing models
• Volatility considerations
• Basic and advanced trading strategies
• Risk management techniques
• And more!

Written in a clear, easy-to-understand fashion, Option Volatility & Pricing points out the key concepts essential to successful trading. Drawing on his experience as a professional trader, author Sheldon Natenberg examines both the theory and reality of option trading. He presents the foundations of option theory explaining how this theory can be used to identify and exploit trading opportunities. Option Volatility & Pricing teaches you to use a wide variety of trading strategies and shows you how to select the strategy that best fits your view of market conditions and individual risk tolerance.

New sections include:

• Expanded coverage of stock option
• Strategies for stock index futures and options
• A broader, more in-depth discussion volatility
• Analysis of volatility skews
• Intermarket spreading with options

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Price: $34.91 [Notify me when price goes down.]

APPLIED CALCULUS, 3/E brings together the best of both new and traditional curricula to meet the needs of today's students The author team's extensive teaching experience and proven ability to write innovative and relevant problems has made this text a true bestseller. Exciting new real-world applications make this new edition even more meaningful to students in management, life and social sciences. This book will work well for those departments seeking a middle ground for their instructors.

APPLIED CALCULUS, 3/E exhibits the same strengths from earlier editions including the "Rule of Four", an emphasis on concepts and modeling, exposition that students can read and understand and a flexible approach to technology. The conceptual and modeling problems, praised for their creativity and variety, continue to motivate and challenge students..
Price: $49.88 [Notify me when price goes down.]

A Severe Mercy, by Sheldon Vanauken, is a heart-rending love story described by its author as "the spiritual autobiography of a love rather than of the lovers." Vanauken chronicles the birth of a powerful pagan love borne out of the relationship he shares with his wife, Davy, and describes the growth of their relationship and the dreams that they share. As a symbol of their love, they name their dream schooner the Grey Goose, "for the grey goose, if its mate is killed flies on alone and never takes another."

While studying at Oxford, Sheldon and Davy develop a friendship with C.S. Lewis, under whose influence and with much intellectual scrutiny they accept the Christian doctrine. As their devotion to God intensifies, Sheldon realizes that he is no longer Davy's primary love--God is. Within this discovery begins a brewing jealousy.

Shortly after, Davy acquires a fatal illness. After her death Sheldon embarks on an intense experience of grief, "to find the meaning of it, taste the whole of it ... to learn from sorrow whatever it had to teach." Through painstaking reveries, he comes to discover the meaning of "a mercy as severe as death, a severity as merciful as love." He learns that her death "had these results: It brought me as nothing else could do to know and end my jealously of God. It saved her faith from assault. ...And it saved our love from perishing."

Replete with 18 letters from C.S. Lewis, A Severe Mercy addresses some of the universal questions that surround faith--the existence of God and the reasons behind tragedy. --Jacque Holthusen.
Price: $5.50 [Notify me when price goes down.]

New York Times best-selling author Sheldon Siegel returns with a dramatic new case for the San Francisco law firm of Daley and Fernandez As husband and wife, Mike Daley and Rosie Fernandez couldn t make it work. Luckily for Bay Area criminals, they didn t let that stop them from joining forces to open San Francisco s most tenacious law firm. As defense attorneys willing to take on the biggest and trickiest cases, Daley and Fernandez make one hell of team. 'Judgment Day' finds the ex-spouses tackling their most compelling case yet. Called in at the last minute to try to stop the execution of Nathan Fineman, a former mob lawyer convicted of murdering three people in the backroom of the notorious Golden Dragon Restaurant, Mike and Rosie must race the clock in a desperate attempt to prove their client s innocence - an impossible task, given the wealth of forensic evidence pointing to his guilt. At the same time, Mike must battle his own personal demons when the reputation of his father - a San Francisco cop who was one of the first officers at the Golden Dragon on the night of the murders - is called into question. As the plot hurtles toward its stunning denouement, 'Judgment Day' is fast approaching not only for Nate Fineman, but for Mike s father and for the law firm of Daley and Fernandez as well..
Price: $15.00 [Notify me when price goes down.]

This introduction presents the mathematical theory of probability for readers in the fields of engineering and the sciences who possess knowledge of elementary calculus. Presents new examples and exercises throughout. Offers a new section that presents an elegant way of computing the moments of random variables defined as the number of events that occur. Gives applications to binomial, hypergeometric, and negative hypergeometric random variables, as well as random variables resulting from coupon collecting and match models. Provides additional results on inclusion-exclusion identity, Poisson paradigm, multinomial distribution, and bivariate normal distribution A useful reference for engineering and science professionals.

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Price: $70.00 [Notify me when price goes down.]

Democracy is struggling in America--by now this statement is almost cliché. But what if the country is no longer a democracy at all? In Democracy Incorporated, Sheldon Wolin considers the unthinkable: has America unwittingly morphed into a new and strange kind of political hybrid, one where economic and state powers are conjoined and virtually unbridled? Can the nation check its descent into what the author terms "inverted totalitarianism"?

Wolin portrays a country where citizens are politically uninterested and submissive--and where elites are eager to keep them that way. At best the nation has become a "managed democracy" where the public is shepherded, not sovereign. At worst it is a place where corporate power no longer answers to state controls. Wolin makes clear that today's America is in no way morally or politically comparable to totalitarian states like Nazi Germany, yet he warns that unchecked economic power risks verging on total power and has its own unnerving pathologies. Wolin examines the myths and mythmaking that justify today's politics, the quest for an ever-expanding economy, and the perverse attractions of an endless war on terror. He argues passionately that democracy's best hope lies in citizens themselves learning anew to exercise power at the local level.

Democracy Incorporated is one of the most worrying diagnoses of America's political ills to emerge in decades. It is sure to be a lightning rod for political debate for years to come.

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Price: $17.72 [Notify me when price goes down.]

Making potty time happy for toddlers and parents.

It's one of the first rites of passage in life. Somewhere around the age of 26 months—more or less—toddlers are introduced to the potty. In The Pocket Idiot's Guide to Potty Training Problems, Alison D. Schonwald addresses the needs of parents and their reluctant toddlers in a warm, reassuring manner that will calm nerves and ease tension for both the baby and parents.

• Includes tips on making the bathroom kid-friendly
• Explains what factors can confuse toddlers and keep them from succeeding at toilet training
• Helps parents design a step-by-step plan, use praise, and find incentives that work.
Price: $5.39 [Notify me when price goes down.]

Organizational guru Ken Blanchard has long had a knack for writing management books that are easy and fun to read (The One Minute Manager, plus 11 other bestsellers). Now, in his latest, he becomes (with the help of three coauthors) something of a novelist, relating the saga of the Riverbend Warriors, a come-from-behind boys' hockey team, to teach a broader lesson about the importance of, and the key dynamics behind, good teamwork in organizations of every sort.

High Five! starts with otherwise exemplary exec Alan Foster losing his job because--you guessed it--he isn't a team player. Unemployed, bored, and demoralized, he decides to coach his fifth-grade son's failing hockey team into better shape. But it's not until he enlists the help of Miss Weatherby, an aging African-American retired teacher and champion girls' basketball coach that things really start to turn around. As we follow the struggle of the increasingly well-oiled Warriors machine as they drill, strategize, and bond their way through the season, we learn some of the fundamental lessons of what makes good teams--and good team-building by coaches and managers. Among them are "repeated reward and repetition," the guiding notion that "none of us is as smart as all of us," and four key traits that shall here remain undisclosed (hint: their acronym spells PUCK).

As fiction goes, don't expect high literature here. But to its credit, the book's ending isn't 100 percent happy, either. If you worry that the aged but whip-smart Weatherby might die at the end, don't--instead, she becomes perhaps the world's first octogenarian, black female management consultant. As books on teamwork go, Blanchard's latest is on the lighter side, but it still packs a fair share of commonsense wisdom when it comes to putting together, motivating, and sustaining work teams worthy of the Stanley Cup. And it may even have inaugurated a new fiction genre: the organizational tearjerker. --Timothy Murphy.
Price: $2.03 [Notify me when price goes down.]