Books about Starbuck from Amazon.com

For most writers, the greatest challenge of spiritual writing is to keep it grounded in concrete language. The temptation is to wander off into the clouds of ethereal epiphanies, only to lose readers with woo-woo thinking and sacred-laced clichés. Thankfully, Anne Lamott (Operating Instructions, Crooked Little Heart) knows better. In this collection of essays, Lamott offers her trademark wit and irreverence in describing her reluctant journey into faith. Every epiphany is framed in plainspoken (and, yes, occasionally crassly spoken) real-life, honest-to-God experiences. For example, after having an abortion, Lamott felt the presence of Christ sitting in her bedroom:

This experience spooked me badly, but I thought it was just an apparition born of fear and self-loathing and booze and loss of blood. But then everywhere I went I had the feeling that a little cat was following me, wanting me to reach down and pick it up, wanting me to open the door and let it in. But I knew what would happen: you let a cat in one time, give it a little milk and then it stays forever.

Whether she's writing about airplane turbulence, bulimia, her "feta cheese thighs," or consulting God over how to parent her son, Lamott keeps her spirituality firmly planted in solid scenes and believable metaphors. As a result, this is a richly satisfying armchair-travel experience, highlighting the tender mercies of Lamott's life that nudged her into Christian faith. --Gail Hudson.
Price: $3.50 [Notify me when price goes down.]

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.

Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.

By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors

• Demonstrate how a great service brand evolves from the core values that nourish and protect it
• Extrapolate instructive business lessons that apply outside healthcare
• Illustrate the benefits of pooling talent and encouraging teamwork
• Relate historical events and perspectives to the present-day Mayo Clinic
• Share inspiring stories from staff and patients

An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

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Price: $16.15 [Notify me when price goes down.]

Whatever It Takes: How Professional Learning Communities Respond When Kids Don t Learn examines the question, What happens when, despite our best efforts in the classroom, a student does not learn? . A professional learning community creates a school-wide system of interventions that provides all students with additional time and support when they experience difficulty in their learning. The authors describe the systems of interventions, including Adlai E. Stevenson High School s Pyramid of Interventions, created by a high school, a middle school, and two elementary schools. The authors also discuss the logistical barriers these schools faced and their strategies for overcoming them..
Price: $9.69 [Notify me when price goes down.]

In his fifties, Michael Gates Gill had it all: a big house in the suburbs, a loving family, and a top job at an ad agency with a six-figure salary. By the time he turned sixty, he had lost everything except his Ivy League education and his sense of entitlement First, he was downsized at work. Next, an affair ended his twenty-year marriage. Then, he was diagnosed with a slow-growing brain tumor, prognosis undetermined. Around the same time, his girlfriend gave birth to a son. Gill had no money, no health insurance, and no prospects.

One day as Gill sat in a Manhattan Starbucks with his last affordable luxury—a latté—brooding about his misfortune and quickly dwindling list of options, a 28-year-old Starbucks manager named Crystal Thompson approached him, half joking, to offer him a job. With nothing to lose, he took it, and went from drinking coffee in a Brooks Brothers suit to serving it in a green uniform. For the first time in his life, Gill was a minority--the only older white guy working with a team of young African-Americans. He was forced to acknowledge his ingrained prejudices and admit to himself that, far from being beneath him, his new job was hard. And his younger coworkers, despite having half the education and twice the personal difficulties he’d ever faced, were running circles around him.

The other baristas treated Gill with respect and kindness despite his differences, and he began to feel a new emotion: gratitude. Crossing over the Starbucks bar was the beginning of a dramatic transformation that cracked his world wide open. When all of his defenses and the armor of entitlement had been stripped away, a humbler, happier and gentler man remained. One that everyone, especially Michael’s kids, liked a lot better.

The backdrop to Gill's story is a nearly universal cultural phenomenon: the Starbucks experience. In How Starbucks Saved My Life, we step behind the counter of one of the world's best-known companies and discover how it all really works, who the baristas are and what they love (and hate) about their jobs. Inside Starbucks, as Crystal and Mike’s friendship grows, we see what wonders can happen when we reach out across race, class, and age divisions to help a fellow human being..
Price: $9.45 [Notify me when price goes down.]

WAKE UP AND SMELL THE SUCCESS!

You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.

The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the “partners”-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to

• Reach out to entire communities
• Listen to individual workers and consumers
• Seize growth opportunities in every market
• Custom-design a truly satisfying experience that benefits everyone involved

Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.

For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.

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Price: $7.73 [Notify me when price goes down.]

Since 1987, Starbucks's star has been on the rise, growing from 11 Seattle, WA-based stores to more than 1,000 worldwide Its goals grew, too, from the more modest, albeit fundamental one of offering high-quality coffee beans roasted to perfection to, more recently, opening a new store somewhere every day. An exemplary success story, Starbucks is identified with innovative marketing strategies, employee-ownership programs, and a product that's become a subculture.

Whether you're an entrepreneur, a manager, a marketer, or a curious Starbucks loyalist, Pour Your Heart into It will let you in on the revolutionary Starbucks venture. CEO Howard Schultz recounts the company's rise in 24 chapters, each of which illustrates such core values as "Winning at the expense of employees is not victory at all.".
Price: $5.88 [Notify me when price goes down.]

“At Starbucks, the coffee has to be excellent, from the sourcing and growing to the roasting and brewing The vision has to be inspiring and meaningful Our finances have to be in order. But without people, we have nothing. With people, we have something even bigger than coffee.”

During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses the importance of people over profits. He coached hundreds of leaders at every level and helped the company grow into a world- renowned brand. Now he reveals the ten principles that guided his leadership—and not one of them is about coffee.

Behar starts with the idea that if you regard employees and customers as human beings, everything else will take care of itself. If you think of your staff as people (not labor costs) they will achieve results beyond what is thought possible. And if you think of your customers as people you serve (not sources of revenue) you’ll make a deep connection with them, and they’ll come back over and over.

This approach has been integral to Starbucks from the start, and remains so today. Behar shares inside stories of turning points in the company’s history as it fought to hang on to this culture while growing exponentially. He discusses the importance of building trust, facing challenges, daring to dream, and other key principles, such as:

• Know Who You Are: Wear One Hat
When organizations are clear about their values, purpose, and goals, they find the energy and passion to do great things.

• Think Independently: The Person Who Sweeps the Floor Should Choose the Broom
We need to get rid of rules—real and imagined—and encourage the independent thinking of others and ourselves.

• Be Accountable: Only the Truth Sounds Like the Truth
No secrets, no lies of omission, no hedging and dodging. Take responsibility and say what needs to be said, with care and respect.

• Take Action: Think Like a Person of Action and Act Like a Person of Thought
Find the sweet spot of passion, purpose, and persistence. “It’s all about the people” isn’t an idea, it’s an action. Feel, do, think. Find the balance, but act.

Behar believes that as work becomes less hierarchical and as the world economy becomes more and more about relationships and connecting, the principles of personal leadership are more important than ever. This book will show you the way..
Price: $11.24 [Notify me when price goes down.]

Introducing the life you’d gladly stand in line for

You don’t stand in line at Starbucks® just to buy a cup of coffee. You stop for the experience surrounding the cup of coffee.
Too many of us line up for God out of duty or guilt. We completely miss the warmth and richness of the experience of living with God. If we’d learn to see what God is doing on earth, we could participate fully in the irresistible life that he offers.
You can learn to pay attention like never before, to identify where God is already in business right in your neighborhood. The doors are open and the coffee is brewing. God is serving the refreshing antidote to the unsatisfying, arms-length spiritual life–and he won’t even make you stand in line.
Let Leonard Sweet show you how the passion that Starbucks® has for creating an irresistible experience can connect you with God’s stirring introduction to the experience of faith..
Price: $6.49 [Notify me when price goes down.]

In this fourth, final, and rousing installment of Nathaniel Starbuck's Civil War adventures, Nate is given command of a punishment battalion: a motley collection of cowards, thieves, deserters, and murderers. Setting off to Join General Robert E. Lee's army, Starbuck's men reach Harper's Ferry in time to take part in Stonewall Jackson's capture of the Union garrison. From there, the regiment moves on to the legendary horror of Sharpsburg, beside the Antietam Creek, forever to be remembered as the bloodiest single day of the war. There, Starbuck and his troop will have their courage and commitment tested as never before.

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Price: $5.95 [Notify me when price goes down.]

Distinguished at the Battle of Cedar Mountain, Confederate Captain Nate Starbuck's career is jeopardized once again by the suspicion and hostility of his brigade commander, General Washington Faulconer. The outcome of this vicious fight drastically changes both men's fortunes and propels AX into the ghastly bloodletting at the Second Battle of Manassas.

Evocative and historically accurate, Battle Flag continues Bernard Cornwell's powerful series of Nate's adventures on some of the most decisive battlefields of the American Civil War.

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Price: $7.65 [Notify me when price goes down.]