Books about Starbucks from Amazon.com

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.

Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.

By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors

• Demonstrate how a great service brand evolves from the core values that nourish and protect it
• Extrapolate instructive business lessons that apply outside healthcare
• Illustrate the benefits of pooling talent and encouraging teamwork
• Relate historical events and perspectives to the present-day Mayo Clinic
• Share inspiring stories from staff and patients

An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

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Price: $13.97 [Notify me when price goes down.]

WAKE UP AND SMELL THE SUCCESS!

You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.

The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the “partners”-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to

• Reach out to entire communities
• Listen to individual workers and consumers
• Seize growth opportunities in every market
• Custom-design a truly satisfying experience that benefits everyone involved

Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.

For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.

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Price: $7.96 [Notify me when price goes down.]

Since 1987, Starbucks's star has been on the rise, growing from 11 Seattle, WA-based stores to more than 1,000 worldwide Its goals grew, too, from the more modest, albeit fundamental one of offering high-quality coffee beans roasted to perfection to, more recently, opening a new store somewhere every day. An exemplary success story, Starbucks is identified with innovative marketing strategies, employee-ownership programs, and a product that's become a subculture.

Whether you're an entrepreneur, a manager, a marketer, or a curious Starbucks loyalist, Pour Your Heart into It will let you in on the revolutionary Starbucks venture. CEO Howard Schultz recounts the company's rise in 24 chapters, each of which illustrates such core values as "Winning at the expense of employees is not victory at all.".
Price: $5.00 [Notify me when price goes down.]

In this fourth, final, and rousing installment of Nathaniel Starbuck's Civil War adventures, Nate is given command of a punishment battalion: a motley collection of cowards, thieves, deserters, and murderers Setting off to Join General Robert E. Lee's army, Starbuck's men reach Harper's Ferry in time to take part in Stonewall Jackson's capture of the Union garrison. From there, the regiment moves on to the legendary horror of Sharpsburg, beside the Antietam Creek, forever to be remembered as the bloodiest single day of the war. There, Starbuck and his troop will have their courage and commitment tested as never before.

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Price: $5.94 [Notify me when price goes down.]

More than ever, Christians are bombarded with tough faith questions from their pluralistic friends and neighbors Many of these emerge as "anti-truth claims" and slogans we are all familiar with: • Why not just look out for yourself? • Do what you want--just as long as you don't hurt anyone • Miracles violate the laws of nature • Aren't people born gay? Paul Copan has been answering questions like these for many years. In When God Goes to Starbucks, he offers readers solid and caring Christian responses to these and many other concerns that are being discussed in Starbucks, shopping malls, youth groups, and schools. Each chapter provides succinct answers and points for countering the cultural questions believers are faced with today..
Price: $10.19 [Notify me when price goes down.]

Distinguished at the Battle of Cedar Mountain, Confederate Captain Nate Starbuck's career is jeopardized once again by the suspicion and hostility of his brigade commander, General Washington Faulconer. The outcome of this vicious fight drastically changes both men's fortunes and propels AX into the ghastly bloodletting at the Second Battle of Manassas.

Evocative and historically accurate, Battle Flag continues Bernard Cornwell's powerful series of Nate's adventures on some of the most decisive battlefields of the American Civil War.

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Price: $7.65 [Notify me when price goes down.]

The beloved Confederate Captain Nate Starbuck returns to the front lines of the Civil War in this second installment of Bernard Cornwell's acclaimed Nathaniel Starbuck Chronicles. It is the summer of 1862, and Nate has been bloodied but victorious at the battles of Ball's Bluff and Seven Pines. But he can't escape his Northern roots, and it is only a matter of time until he's accused of being a Yankee spy, pursued, and brutally interrogated. To clear his name, he must find the real traitor—a search that will require extraordinary courage, endurance, and a perilous odyssey through enemy territory.

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Price: $6.75 [Notify me when price goes down.]