Books about Astonishment from Amazon.com

This is an energetic, very unusual, above all, enlightening novel;the author's best yet.

- The Financial Times

A powerful and moving chronicle of the different ways in which members of a small Trinidadian community, Bonasse, hold on to their identity as they find themselves caught up in change and corruption. Bolo is a champion stick fighter, tall, good looking, and the fastest, strongest, and bravest of al the young men in Bonasse. When time and time again he sees his people humiliated by American troops, his instincts as a leader prevail. But the stand he makes takes on bizarre and tragic forms. Introduction by Marjorie Thorpe.

.
Price: $7.97 [Notify me when price goes down.]

Great customer relationships make the world go around. Customers give us the opportunity to apply our talents to serve them. Then, they transfer money from their bank accounts to ours so that we have the financial leverage to meet our goals. This simple, everyday economic interdependence is what business success, professional accountability, and personal prosperity are all about.

In today's competitive world, a satisfied customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW experience and make that WOW connection that creates customer loyalty. To do so, you must move beyond mere customer service to the new world of Customer Astonishment. To astonish is "to strike with awe and wonder." Author Darby Checketts has spent the past 14 years preparing to show you how. You will learn the principles and methods to make these secrets work for you and your team.

Customer Astonishment: 10 Secrets to World-Class Customer Care explores colorful customer situations illustrating the "Power of WOW," which is needed to positively astonish those who depend on you. In turn, you will achieve your goals and prosper. This book represents the essence of what author Darby Checketts has learned and taught in customer relations, and it will help you set your own mark for world-class customer care..
Price: $7.99 [Notify me when price goes down.]

The premise of this user-friendly handbook is that "Customer Loyalty is the crowning achievement in any business " It will help you "raise the bar" for service excellence among your external and your internal customers. You will learn the secrets of "Customer Astonishment" and how to: (a) Solve customer problems faster with less stress, (b) strengthen the spirit of ownership among your associates, (c) become "customer need focused" in everything you do, (e) demonstrate "value added" at each step of your process, and generally increase your "SUCCESS with PEOPLE in BUSINESS.".
Price: $59.52 [Notify me when price goes down.]