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Crucial Confrontations
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces. Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like: - An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
- Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it.
- Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later.
- An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
- Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.
- A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.
Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it. Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance. .
Price: $7.99
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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Perfect Phrases)
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The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, at Home and in Life
The Power of Positive Confrontation is for everyone who was never taught, or never realized, that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations. The skills it teaches will not only improve your ability to confront others, but will also help you to live a more conflict-free life. Filled with hundreds of often entertaining real-life examples drawn from Barbara Pachter's many years of teaching assertiveness and business etiquette, The Power of Positive Confrontation is as perceptive about people and their behavior as it is clear-headed about the strategies you need to handle yourself confidently and effectively in all confrontational situations. .
Price: $7.49
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Crucial Conversations and Crucial Confrontations Value Pack
The New York Times bestselling authors show you how to tackle any complex and difficult issue, and achieve both personal and professional success Your ability to handle a crucial conversations and confrontations—no matter how difficult—is the single most important factor in your personal and professional success. The Crucial Conversations and Crucial Confrontations bundle offers readers a terrific cost savings on these life-changing books. These invaluable guides show you how to communicate best when it matters most—at home, at work, and in every aspect of everyday life. You’ll gain the tools to approach the person you need to work with, say what's on your mind, and achieve positive outcomes that will amaze you. * Make it safe to talk about almost anything
* Turn crucial conversations into the action and results you want
* Permanently resolve failed promises and missed deadlines
* Transform broken rules and bad behaviors into productive accountability
* Strengthen relationships while solving problems Once you learn the crucial secrets of navigating any difficult meeting or conversation, you can resolve any issue with anyone, and improve every aspect of your life..
Price: $21.97
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Managing Difficult Interactions (Pocket Mentor) (Pocket Mentor)
In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers Ignored or handled badly, confrontations can damage workplace relationships and ruin careers. This volume helps you master the art of effectively managing difficult interactions. You'll learn how to:
- Determine which confrontations are worth an investment of your time and energy
- Understand and manage the strong emotions that can arise during confrontations
- Design solutions that meet all stakeholders' needs
- Coach your direct reports to resolve confrontations productively
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Price: $9.95
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It's Not Okay to Be a Cannibal: How to Keep Addiction from Eating Your Family Alive
Today's top addiction consultants guide families devastated by a loved one's addiction As countless families can attest, addiction is a disease that destroys families, not just individuals. Secrecy, depression, anger, and confusion are hallmark traits of addicted families. Addiction wrecks the family's home life, consumes the family's financial resources, and depletes the family's emotional reserves. Now, having helped thousands of families confront addiction, two of the nation's leading interventionists, Robert Poznanovich and Andrew T. Wainwright, have created a survival guide for families. With compelling case histories and real-life scenarios, the authors set forth a practical course ofaction for families to break free from the grip of addiction, a process that culminates with an intervention for the addict. The process liberates and forever changes the family. Even if the addict refuses treatment, truth about addiction has been spoken during the intervention and the family is free to move ahead— with or without the addict. .
Price: $7.18
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The No Spin Zone: Confrontations with the Powerful and Famous in America
Bill O’Reilly is even madder today than when he wrote his last book, The O’Reilly Factor, and his fans love him even more. He’s mad because things have gone from bad to worse in politics, in Hollywood, in every social stratum of the nation. True to its title, The No Spin Zone cuts through all the rhetoric that some of O’Reilly’s most infamous guests have spewed to expose what’s really on their minds, while sharing plenty of his own emphatic counterpoints along the way. Shining a searing spotlight on public figures from President George W. Bush and Senator Hillary Clinton to the Reverends Jesse Jackson and Al Sharpton to his former CBS News colleague Dan Rather, The No Spin Zone is laced with the kind of straight-shooting commentary that has made O’Reilly the voice of middle America’s disenfranchised..
Price: $1.48
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Jesus' Sermon on the Mount and His Confrontation with the World: An Exposition of Matthew 5-10
Based on solid scholarship yet easy to read, Jesus Sermon on the Mount combines two books by renowned author D. A. Carson in one: his popular The Sermon on the Mount, which has been in print for over twenty years, and When Jesus Confronts the World. Carson offers a thorough explanation of the teaching of Jesus in Matthew 510. Bible teachers in church and parachurch groups, thoughtful Christians who want more than surface devotionals, and pastors who preach on Matthew 510 will benefit from this book. The Sermon on the Mount and When Jesus Confronts the World were both published in 1978..
Price: $12.01
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The Confrontation: Winning the War against Future Jihad
In Future Jihad, terrorism and Middle East expert Walid Phares gave a definitive account of the historical and cultural forces that led to September 11 and the rise of radical Islam. In The War of Ideas, he revealed the conflict of ideologies that underlie the War on Terror. Now, in The Confrontation, he identifies the clashes to come and provides a blueprint for defeating the forces of jihad. Moving from the ravaged villages of the Sudan to London’s Muslim neighborhoods to the battlefields of Iraq and Afghanistan, he illuminates the vast and complex world of the global jihadist movement. He offers a multi-pronged strategy, global in scope, and calls on the world’s diverse local and international institutions to come together and coordinate their efforts. Pointing the way forward, this book shows how we might reclaim a world that is safe for freedom and democratic societies. .
Price: $16.21
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