Books about Courtesy from Amazon.com



The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Discover the secrets of world-class leadership!

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:

  • Understanding the ever-evolving needs of customers
  • Empowering employees by treating them with the utmost respect
  • Anticipating customers' unexpressed needs and concerns
  • Developing and conducting an unsurpassed training regimen

Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.

The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization..
Price: $13.73 [Notify me when price goes down.]



Richard Scarry's Please and Thank You Book (Pictureback(R))
Illus. in full color. The animal residents of Busytown learn useful lessons about manners, thoughtfulness, and caring in this perky, funny paperback   .
Price: $1.20 [Notify me when price goes down.]


The Civility Solution: What to Do When People Are Rude

Many of us find ourselves confronted with rudeness every day and don’t know how to respond From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author of Choosing Civility, has the answer. knows that rudeness begets rudeness and, in The Civility Solution, he shows us what to do when confronted with bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member. How would you respond to the following?

…A salesperson ignores your requests

…A fellow driver gives you the infamous “finger”

…Your child’s playmate misbehaves

…Your boss publicly reprimands you

P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.


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Price: $12.79 [Notify me when price goes down.]


Talk to the Hand: The Utter Bloody Rudeness of the World Today, or Six Good Reasons to Stay Home and Bolt the Door

Editorial Reviews
Amazon.com
Lynne Truss is the pundit of pet peeves. She's taken on the ignorance of basic grammar with Eats, Shoots & Leaves, now she bravely rallies against the abysmal state of manners And while she uses the Jerry Springer-esque phrase of 'talk to the hand' as her title, it's obvious she'd like to have snarkily dubbed it "Learn Some Effing Manners People!"--only she's too polite to do so. (It should be noted that while she's shocked by 6-year-olds using the f -word, she's hopeful that it's so overused that it'll soon sink into obsolescence.) To hammer across her points on politesse, Truss pulls quotations from an astonishing range of sources. Sociologist Erving Goffman is a favorite, but the Simpsons (of cartoon fame, not Jessica & Ashlee), Evelyn Waugh, and W.B. Yeats are also tapped. What her rant boils down to though is unsurprising: modern communication is at the root of rude behavior. Mobile phones and iPods have left us existing in our own little "bubble worlds," she says. "It used to be just CIA agents with earpieces…who regarded all the little people as irrelevant scum. Now it's nearly everybody." These self-produced bubbles make it easy for rudeness to rule. If someone forgets to hold a door or say "Thank you," it's because, Truss says, they're zoned out in their personal space, and will likely be offended if their lack of manners is pointed out. (The ruder the person, she says, the more easily offended.) Truss certainly earns many chuckles throughout her somewhat rambling musings, but her concern about society's decline is serious. To that end, she offers the words of Willy Loman's wife in Arthur Miller's most famous play on modern-day morality (and we all remember what happens in its last act): "Attention must be paid."--Erica Jorgensen

A Note from Lynne Truss

Dear Amazon customer and fellow stickler,

There's an odd thing I'm finding about my new book, Talk to the Hand. The moment I start describing it to people ("Basically, it's about the rudeness of everyday life - "), they jump straight in with stories about all the rudeness they've encountered in the past ten years. When I was trying to tell people about punctuation, engaging their attention was a victory. Well, not this time. "And another thing!" they say, banging the table. "What about cell phones? What about cold callers?" I make a feeble stab at outlining my six good reasons to stay home and bolt the door, also my theory of the alienation of modern life, which is that fundamentally we expect to be met half-way in our dealings with strangers and are continually shocked that this courtesy no longer pertains - but who am I kidding? I never get further than the first good reason (the decline of "please", "thank you", and "excuse me") because people are agreeing so vehemently, and I'm saying "Absolutely" and "You're right" and "Actually, some of this is in the book." The thing is: there is nothing original in being against rudeness. Everyone is against rudeness. In fact, very, very rude people object to it strongly. But why does it matter to us so much? Are we so scared of other people? Why do we spend so much of our time saying, "Oh, that's so RUDE"? All I can say is, you could find out from reading the book! But if you'd rather not, best wishes to all sticklers.

Your special pal,

Lynne Truss

The Lynne Truss Collection

Eats, Shoots & Leaves: The Zero Tolerance Approach to Punctuation

Eats, Shoots & Leaves: 2006 Calendar

Making the Cat Laugh


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Price: $2.24 [Notify me when price goes down.]


The Book of the Courtier (Dover Value Editions)
An insider's view of court life and culture during the Renaissance, here is the handiwork of a 16th-century diplomat who was called upon to resolve the differences in a war of etiquette among the Italian nobility. The ultimate resource on aristocratic manners, it remains the most definitive account of life among the Renaissance nobility.
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Price: $5.91 [Notify me when price goes down.]


How to Be a Gentleman: A Contemporary Guide to Common Courtesy
Should you take a business call on your cellular phone during a dinner date? How do you act at a funeral? What is the best way to accept a compliment? When do you say, "I'm sorry"? John Bridges answers these questions and more in a book for men that combines Emily Post and Miss Manners without being snobbish, boring, or intimidating. This book is an indispensable guide for men of all ages who aspire to become gentlemen..
Price: $5.64 [Notify me when price goes down.]


Be Polite and Kind (Learning to Get Along)
When children are kind, courteous, and respectful, people enjoy being around them and reciprocate with the same behavior. This book helps kids understand the importance of showing politeness, speaking kindly, using basic courtesies ("please," "thank you," "excuse me"), and respecting the feelings of others. Scenarios and role-play activities help adults reinforce the book's lessons..
Price: $4.90 [Notify me when price goes down.]


Dora's Big Book of Stories (Dora the Explorer)
Now Dora fans can enjoy reading their favorite bestsellers all in one book! This collection includes seven stories:

Dora's Book of Manners

Dora Goes to School

Dora's Fairy-Tale Adventure

Dora's Chilly Day

Show Me Your Smile!

Dora's Pirate Adventure

Big Sister Dora!

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Price: $6.20 [Notify me when price goes down.]



Peas and Thank You! (Big Idea Books® / VeggieTales®)
Kids will love this board book about the French Peas as they encourage kids to end each day by saying “Thank you.”.
Price: $1.89 [Notify me when price goes down.]


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