Books about Customers from Amazon.com

Here's another management parable that draws its lesson from an unlikely source--this time it's the fun-loving fishmongers at Seattle's Pike Place Market. In Fish! the heroine, Mary Jane Ramirez, recently widowed and mother of two, is asked to engineer a turnaround of her company's troubled operations department, a group that authors Stephen Lundin, Harry Paul, and John Christensen describe as a "toxic energy dump." Most reasonable heads would cut their losses and move on. Why bother with this bunch of losers? But the authors don't make it so easy for Mary Jane. Instead, she's left to sort out this mess with the help of head fishmonger Lonnie. Based on a bestselling corporate education video, Fish! aims to help employees find their way to a fun and happy workplace. While some may find the story line and prescriptions--such as "Choose Your Attitude," "Make Their Day," and "Be Present"--downright corny, others will find a good dose of worthwhile motivational management techniques. If you loved Who Moved My Cheese? then you'll find much to like here. And don't worry about Mary Jane and kids. Fish! has a happy ending for everyone. --Harry C. Edwards.
Price: $4.95 [Notify me when price goes down.]

David J. Pelzer's mother, Catherine Roerva, was, he writes in this ghastly, fascinating memoir, a devoted den mother to the Cub Scouts in her care, and somewhat nurturant to her children--but not to David, whom she referred to as "an It." This book is a brief, horrifying account of the bizarre tortures she inflicted on him, told from the point of view of the author as a young boy being starved, stabbed, smashed face-first into mirrors, forced to eat the contents of his sibling's diapers and a spoonful of ammonia, and burned over a gas stove by a maniacal, alcoholic mom. Sometimes she claimed he had violated some rule--no walking on the grass at school!--but mostly it was pure sadism. Inexplicably, his father didn't protect him; only an alert schoolteacher saved David. One wants to learn more about his ordeal and its aftermath, and now he's written a sequel, The Lost Boy, detailing his life in the foster-care system.

Though it's a grim story, A Child Called "It" is very much in the tradition of Chicken Soup for the Couple's Soul and the many books in that upbeat series, whose author Pelzer thanks for helping get his book going. It's all about weathering adversity to find love, and Pelzer is an expert witness. .
Price: $4.45 [Notify me when price goes down.]

Salespeople hate to read. That's why Little Red Book of Selling is short, sweet, and to the point. It's packed with answers that people are searching for in order to help them make sales for the moment--and the rest of their lives..
Price: $9.98 [Notify me when price goes down.]

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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Price: $4.63 [Notify me when price goes down.]

Written by an in-the-trenches practitioner, this step-by-step guide shows you how to implement a successful Web analytics strategy. Web analytics expert Avinash Kaushik, in his thought-provoking style, debunks leading myths and leads you on a path to gaining actionable insights from your analytics efforts. Discover how to move beyond clickstream analysis, why qualitative data should be your focus, and more insights and techniques that will help you develop a customer-centric mindset without sacrificing your company’s bottom line.

Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file..
Price: $16.26 [Notify me when price goes down.]

Praise For Zero Limits

"This riveting book can awaken humanity It reveals the simple power of four phrases to transform your life. It's all based in love by an author spreading love. You should get ten copies of it——one for you and nine to give away. It's that good."
—— Debbie Ford, New York Times bestselling author of The Dark Side of the Light Chasers

"I love this book! I feel it will be the definitive personal-change/self-help book for at least a generation and viewed as a watershed event by historians. There is real potential for this book to start a movement that will end war, poverty, and the environmental devastation of our beloved planet."
—— Marc Gitterle, MD, www.CardioSecret.com

"This book is like a stick of dynamite, and the moment you start reading, the fuse is lit.

It blows away all the complex and confusing success paradigms of the past and reveals a refreshing and clear path to transform your life with just one simple step. As you explore Zero Limits with Vitale, be prepared for a journey that is both challenging and inspiring beyond anything you've imagined."
—— Craig Perrine, www.MaverickMarketer.com

"There are more than 6 billion different manifestations of human existence on the planet?and only one of us here. In Zero Limits, Vitale has captured the truth that all great spiritual, scientific, and psychological principles teach at the most fundamental level. Boil it all down to the basics and the keys are quite simple—— the answer to all life's challenges is profound love and gratitude. Read this book; it's a reminder of the truth and ability you already possess."
—— James Arthur Ray, philosopher and bestselling author of Practical Spirituality and The Science of Success

"Wow! This is the best and most important book Vitale has ever written!"
—— Cindy Cashman, www.FirstSpaceWedding.com

"I couldn't put it down. This book elegantly sketches what I've learned and learned about in twenty-one years of personal study, and then it takes it to the next level. If you're looking for true peace along with 'the good stuff,' then this book is for you."
—— David Garfinkel, author of Advertising Headlines That Make You Rich

"Zero Limits is Vitale's adventure into the most mind-altering reading experience of your life."
—— Joseph Sugarman, President, BluBlocker Sunglasses, Inc..
Price: $13.34 [Notify me when price goes down.]

The secret key to unlocking our full potential-from Joe Vitale, high-profile contributor to The Secret

The Key reveals the ultimate secret of attracting wealth, health, success, happiness, or anything else that we want from life. From author and self-help guru Joe Vitale, The Key builds on his bestselling book The Attractor Factor, and goes beyond the mega-hit book and movie The Secret, which features Vitale.

The Key shows how a person must first rid themselves of unconscious self-limiting beliefs if they want to reach their full potential and attain the things they say they want from life. Inside every person are "counter-intentions" that actually attract the things they don't want and prevent them from getting those things they do. The Key reveals ten proven ways to remedy the situation and end self-sabotage forever. For anyone who knows they can achieve more but doesn't know why it isn't working for them, The Key reveals the psychological and unconscious limitations that are holding them back. Like all of Joe Vitale's other bestselling books, The Key offers real, practical wisdom for anyone who wants to get more out of life.

Joe Vitale (Wimberley, TX) is President of Hypnotic Marketing, Inc., a marketing consulting firm. He has been called the "The Buddha of the Internet" for his combination of spirituality and marketing acumen. His professional clients include the Red Cross, PBS, Children's Memorial Hermann Hospital, and many other small and large businesses. His other books include The Attractor Factor (0-470-00980-2), There's a Customer Born Every Minute (0-471-78462-1) and Life's Missing Instruction Manual (0-471-76849-9), all from Wiley..
Price: $13.26 [Notify me when price goes down.]

CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of detractors—customers who complain loudly about the company and switch to competitors at the earliest opportunity.

Based on extensive research, The Ultimate Question shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation. Vivid stories from leading-edge organizations illustrate the ideas in practice.

Practical and compelling, this is the one book—and the one tool—no growth-minded leader can afford to miss..
Price: $2.76 [Notify me when price goes down.]

To longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97.5 percent is a major mistake. "That means 2.5 percent of your customers are mad and they're telling everyone. And 97.5 percent of your customers will shop anyplace the next time they go to market for your product or service." Based on a philosophy that's been developed through his syndicated business columns and the more than 150 seminars that he gives each year to companies such as Radisson, Sony, NationsBank, and Time Warner Cable, the book outlines his formula for making customers so faithful they "will fight before they switch--and they will proactively refer people to buy from you." Regularly employing oversized type in screaming bold fonts to grab the reader's attention, Gitomer breathlessly recounts his start-to-finish approach to becoming "memorable" to consumers along with illustrative tales of his own encounters with particularly egregious examples of poor service. All of this is bolstered by an ongoing sampling of his inspirational quips and a variety of self-evaluating quizzes designed to pinpoint individual strengths and weaknesses. Take a deep breath, read it straight through, and prepare to delight thy customer! --Howard Rothman.
Price: $12.00 [Notify me when price goes down.]

Meet Fred.

In his powerful new book THE FRED FACTOR, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately loves his job and who genuinely cares about the people he serves. Because of that, he is constantly going the extra mile handling the mail – and sometimes watching over the houses – of the people on his route, treating everyone he meets as a friend. Where others might see delivering mail as monotonous drudgery, Fred sees an opportunity to make a difference in the lives of those he serves.

We’ve all encountered people like Fred in our lives. In THE FRED FACTOR, Mark Sanborn illuminates the simple steps each of us can take to transform our own lives from the ordinary – into the extraordinary. Sanborn, through stories about Fred and others like him, reveals the four basic principles that will help us bring fresh energy and creativity to our life and work: how to make a real difference everyday, how to become more successful by building strong relationships, how to create real value for others without spending a penny, and how to constantly reinvent yourself.

By following these principles, and by learning from and teaching other “Freds,” you, too, can excel in your career and make your life extraodinary. As Mark Sanborn makes clear, each of us has the potential be a Fred.THE FRED FACTOR shows you how.

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Price: $5.19 [Notify me when price goes down.]