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Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer
The bestselling authors of Dealing with People You Can't Stand deliver proven tactics for exceptional customer service In today's consumer-driven market, the first commandment is love thy customer As highly sought-after corporate trainers and speakers, Rick Brinkman and Rick Kirschner use their trademark no-nonsense style and innovative communication techniques to win over even the most difficult customers, keeping them satisfied and loyal. Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the deal. Love Thy Customer provides people-oriented advice for short-term success and long-term growth, including: - Skills and strategies to win customers over
- Tactics to prevent customer dissatisfaction
- Maneuvers to resolve a full range of problems
- Ways to maintain customer focus
- Methods for business owners to cultivate a strong service ethic
Customer satisfaction is more important than ever, and Love Thy Customer delivers the strategies that build a strong and loyal consumer base. .
Price: $1.99
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The End of Dissatisfaction: Jacques Lacan and the Emerging Society of Enjoyment (Psychoanalysis and Culture)
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Bitchin' Bodies: young women talk about body dissatisfaction
Bitchin' Bodies began as a series of individual and small group interviews with young college women in the United States. Over a seven-year research period, Terri used these conversations to create a compelling analysis of body shape discourse and the way it is experienced, shared, and reframed by young women in conversation. While most of us are aware of eating disorders, Terri's approach encompasses the everyday experiences of being dissatisfied with personal appearance, and the impact of these preoccupations on our interactions, goals, and participation in society. Divided into sections exploring personal, interpersonal, and cultural dimensions of body dissatisfaction, this book serves at once as a comfort for personal reading, a resource for young women and those working with them on these issues, and a compelling introduction to topics in feminism and communication studies. Karin Lekan's images complicate this text by creating a surreal world in which strangely empowered women move with a sense of reflection in relation to their bodies, which sometimes literally come apart in pieces. Her images appear throughout the book, creating an uncanny interpretation of the world Terri describes..
Price: $19.95
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Body Image: Understanding Body Dissatisfaction in Men, Women, and Children
Sarah Grogan provides a comprehensive overview of the subject of body image, pulling together diverse research from the fields of psychology, sociology, media, and gender studies in men, women, and children. This second edition has been thoroughly revised and updated to reflect the significant increase in research on body image since the first edition was published, including new empirical data collected specifically for this text. In addition to examining evidence for sociocultural influences on body image, the book also reviews recent literature and includes new findings on body modification practices (cosmetic surgery, piercing, tattooing, and bodybuilding). It takes a critical look at interventions designed to promote positive body image and also attempts to link body image to physical health, looking in particular at motivations for potentially health-damaging practices such as anabolic steroid use and cosmetic surgery. The only text to date that examines the issue of body image, focusing on men and children as well as women, Body Image will be invaluable to students and researchers in the area as well as those with an interest in how to promote positive body image.
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Price: $54.99
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Body Image: Understanding Body Dissatisfaction in Men, Women and Children
Bringing together perspectives from psychology, sociology, women's studies and media studies, Sarah Grogan assesses what we know about the social construction of body image at the end of the twentieth century. She compares the effects of gender, sexuality, social class, age and ethnicity on satisfaction with the way we look and suggests how these differences arise. Why, for instance, are heterosexual men much happier with their body images than women or gay men? And is it true that older women are less satisfied with their bodies than younger women? Body Image presents original data from interviews with men, women and children to complement existing research, and provides a comprehensive investigation of cultural influence on body image..
Price: $37.40
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Understanding: Eliminating Stress and Dissatisfaction in Life and Relationships
A Treasure Map to Peace, Love, and Joy in LivingIs the chronic stress of modern life keeping you from enjoying the happiness that comes with peace of mind? Simple joy is needlessly missing from too many lives and from too many relationships. Inside, Dr. Jane Nelsen shows you how you can access inner peace, common sense, and daily inspiration by following four basic and easily applied principles: ·Free yourself from the filters of your thought system ·Understand how feelings can act as a personal compass ·Improve relationships by understanding and respecting differences ·Learn how to overcome depression, anger, or any negative feeling This new, revised edition of the book Understanding provides a treasure map with which you can discover your natural feelings of peace, love, and joy. "A stupendous achievement—sensible, useful, and well written. Anyone following this path will emerge gleaming." —Wayne Dyer, Ph.D., bestselling author of Your Erroneous Zones"This is much more than a self-help book, it is a self- work book of major importance." —Wayne Manning, associate minister, Christ Unity Church"The basic ingredients for effective relationships are closeness and trust. These can be found through the principles described here. That's why I offer this special book at all my lectures and workshops." —H. Stephen Glenn, Ph.D., coauthor of Raising Self-Reliant Children in a Self-Indulgent World.
Price: $69.00
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Sabotage in the American Workplace: Anecdotes of Dissatisfaction, Mischief and Revenge
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