Books about Exceeding from Amazon.com

What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nation’s #1 car rental company Drawing upon the time-tested strategies that have propelled Enterprise from a single location in St. Louis into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONS reveals how to:

• Actively seek out unsatisfied customers and quickly turn them into loyal fans
• Hire smart people and train them from the ground up
•Develop methods to reduce costs and add value for your customers in every interaction.
• Grow your business by rewarding employees with financial incentives, forming strong partnerships, and focusing on the long-term
• Thrive during tough economic times by bringing new advantages to the market
• Cultivate a fun and friendly workplace where teamwork rules

In EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: “Take care of your customers and employees first, and the profits will follow.” Winning customer loyalty is like running a marathon–not a 100-yard dash. By mastering this principle, Enterprise has earned not only record profits, but also received numerous awards for customer service and earned an enviable reputation as one of the world’s best companies to work for.

EXCEEDING CUSTOMER EXPECTATIONS imparts timeless lessons on satisfying both customers and employees that you can put to use right away, no matter what your business or industry..
Price: $1.88 [Notify me when price goes down.]

The work of French philosopher and theologian Jean-Luc Marion has been recognized as among the most suggestive and productive in the philosophy of religion today. In "Reading Marion", Christina M. Gschwandtner provides the first comprehensive introduction to Marion's large and conceptually dense corpus. Gschwandtner gives particular attention to Marion's early work on Descartes and follows thematic threads through to his most recent publications on charity and eroticism. She explores in detail three prominent topics in Marion's thought: the desire to overcome metaphysics, his reflections on the divine, and his reconsideration of the relation of the self to the other in love. Gschwandtner reveals Marion's thought as a unified whole and provides context for his theological and phenomenological writings. Readers at all levels will find insight into the work of one of the world's most provocative thinkers..
Price: $19.94 [Notify me when price goes down.]

2005 SOFTCOVER EDITION, VERY GOOD CONDITION, SOME HIGHLIGHTING, SCUFFED EDGES 187JZ0302061.
Price: $56.68 [Notify me when price goes down.]

Composed and published while John Bunyan (1628-1688) was in prison for his religious principles, "Grace Abounding" is an extraordinary spiritual autobiography It was written in an age when religious radicalism was regarded as socially subversive, and is a haunting, often harrowing and ultimately inspiring account of his inner life: his long struggle with and eventual triumph over doubt and despair, his spiritual regeneration and his subsequent emergence as a preacher and writer of great imaginative power. God and Satan are the chief protagonists in Bunyan's drama, existing not as theological concepts but as terrifyingly immediate adversaries in the competition for his soul. Yet he finds his spiritual defences in the Bible, and "Grace Abounding" charts his passionate and imaginative involvement with this ultimate source of wisdom..
Price: $6.50 [Notify me when price goes down.]

LEARNING MATERIALS. Teacher Resources. Resource Books.
Price: $11.23 [Notify me when price goes down.]

For courses in Fire Service Management and Administration Addressing the need for modern fire departments to improve service and cost effectiveness while maintaining a level of excellence, this text for the fire safety professional emphasizes the use of Quality Improvement Programs to meet these demands. Describing the planning, training, and teamwork needed to bring about successful QIPs, this text explains their benefits and presents techniques to show that they are feasible and achievable in fire service today..
Price: $27.70 [Notify me when price goes down.]