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The 17 Indisputable Laws of Teamwork Workbook: Embrace Them and Empower Your Team
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The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World
. . Whether you run your own company or work for a large corporation, establishing customer loyalty is a prerequisite for business growth. In The Customer Rules, C. Britt Beemer, a leading consumer research and marketing consultant, and bestselling business author Robert Shook offer practical advice on how to build a robust company culture based on the concept of unsurpassed customer-service designed to increase your market share. . . A combination of extensive market research unprecedented in scope, as well as close studies of fourteen companies that excel in the area of customer service, The Customer Rules distills profitable lessons on how to achieve strong customer loyalty. Referencing specific research findings, Beemer and Shook examine the obstacles that too often distract a company's focus from its most important task--providing preeminent service and creating a unique customer experience. The authors then supply fourteen workable solutions to ensure the return of customers time and time again, including: . . - Instill the importance of customer service in every employee.
- Use a �small-town� approach to meeting customers' needs no matter how big your company is.
- Develop a unique identity your customers will seek out.
- Maintain a focus on the customer before, during, and after the sale
. . Success in retail, service, manufacturing, or any other business always boils down to the customer experience. Beemer and Shook use in-depth interviews with high-level managers from such companies as Chubb, NetJets, Edward Jones, Lexus, Johnson And Johnson, and Four Seasons Hotels to illustrate the best ways for creating exceptional customer service. The Customer Rules gives you the tools you'll need to become the undisputed leader in your industry. ..
Price: $13.46
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Learning the 17 Indisputable Laws of Teamwork: Leader Guide
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The OnTarget Board Member- 8 Indisputable Behaviors
Meet Joe Victor as he shares his journey of governance discovery and accomplishment and learns the 8 Indisputable Behaviors that distinguish high achieving board members from all the rest. Told through the eyes of Ivan John, a reporter for the Chamton Sunday News, Joe's recipe for governance excellent - the 8 Indisputable Behaviors - is brought to life.Based on 75 years of governance experience, Catherine Raso, Mike Conduff & Carol Gabanna, partners in OnTarget Governance, share the results of their governance research in an engaging & compelling fable.No matter what role you play in the governance process this book is for you..
Price: $27.94
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Indisputable Evidence
Chris Jensen is a great guy. Just ask anyone who has ever met him. He is married to the beautiful Kathy and they have three beautiful children. They live in a gorgeous house in an upscale neighborhood. He has a great job selling real estate. From all appearances Chris Jensen is living the American Dream, but Chris has a few secrets… San Diego California is a vacation paradise. From the visitor’s point of view, San Diego appears to be an ultra-clean, crime-free city…but the shadows hide the truth. Carlos Perez was born and raised in San Diego. He grew up in those shadows. Spending his adolescence in a street gang, Carlos watched as his father went to prison and his brother was shot dead by rivals. A street cop saved Carlos and showed him a better way. A bold killer has struck fear into paradise. He commits his horrific crimes under the bright California sunshine. Detective Perez, with the help of forensic scientist Amanda Nguyen, must unravel a mystery that will ultimately lead them to the highest levels of San Diego society where they will come face-to-face with a cunning madman who will stop at nothing to fulfill his destiny..
Price: $6.09
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The Equation: Applying the 4 Indisputable Components of Business Success
More than just another business self-help book, The Equation is a groundbreaking formula that looks at how all business is an art. The book will help business people rethink how they manage their art form and help businesses accelerate their productivity by creating a corporate culture driven by passion and zeal, as art is. The book will help entrepreneurs rethink how they manage their art form and help businesses accelerate their productivity by transforming corporate culture to be driven by passion and zeal, as art is. The Equation (L/A*S=B) reveals a foolproof blueprint for business and life. Readers will learn that, first you have to love what you do (L) and become a highly-skilled artist at it (A), while developing promotional and marketing tools to gather public and professional support (S), which ultimately leads to big business (B)..
Price: $16.47
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Real Miracles: Indisputable Medical Evidence That God Heals (Kathryn Kuhlman Classic)
For decades, Kathryn Kuhlman ministered to thousands of people the healing power of God. Casdorph is a medical doctor and scientific researcher who traveled with Kuhlman and documented the medical facts of healing as well as the spiritual truths of healing. Each documented miracle will give you the exciting facts of how God healed and also inspire you with… Healing scriptures to read and pray. Powerful prayers of faith for your healing. Encouragement and hope in the God who Heals..
Price: $29.00
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