Books about Miscommunications from Amazon.com

From two leaders in executive education at Harvard Business School, here are the mental habits and proven strategies you need to achieve outstanding results in any negotiation.

Whether you’ve “seen it all” or are just starting out, Negotiation Genius will dramatically improve your negotiating skills and confidence. Drawing on decades of behavioral research plus the experience of thousands of business clients, the authors take the mystery out of preparing for and executing negotiations—whether they involve multimillion-dollar deals or improving your next salary offer.

What sets negotiation geniuses apart? They are the men and women who know how to:

•Identify negotiation opportunities where others see no room for discussion

•Discover the truth even when the other side wants to conceal it

•Negotiate successfully from a position of weakness

•Defuse threats, ultimatums, lies, and other hardball tactics

•Overcome resistance and “sell” proposals using proven influence tactics

•Negotiate ethically and create trusting relationships—along with great deals

•Recognize when the best move is to walk away

•And much, much more

This book gets “down and dirty.” It gives you detailed strategies—including talking points—that work in the real world even when the other side is hostile, unethical, or more powerful. When you finish it, you will already have an action plan for your next negotiation. You will know what to do and why. You will also begin building your own reputation as a negotiation genius..
Price: $13.90 [Notify me when price goes down.]

With tips on eye contact, asserting oneself in uncomfortable situations, speaking directly, and giving constructive criticism, this is the essential guide to using the spoken word more effectively

Fast and actionable tools and strategies for improving critical management skills—culled from Harvard Business School Publishing’s respected newsletters Harvard Management Update and Harvard Management Communication Letter.
Price: $1.99 [Notify me when price goes down.]

The latest in the popular How to Say It (series, How To Say It( To Your Kids offers wise comments and effective comebacks to help today's busy and beleaguered parents answer questions, encourage dialogue, explore feelings, and teach values--with ease and confidence. Dr. Paul Coleman, a family therapist and father, reveals the six fundamental approaches to talking with children. Forming the mnemonic TENDER--Teach, Empathize, Negotiate, Do's & Don'ts, Encourage, and Report--these six basic ways of communicating cover every conceivable issue of concern.

Each chapter consists of practical, how-to advice based on various scenarios, "Smart Talk" sidebars-new insights to the issues important to parents, and helpful "Rules of Thumb--"short but sweet tips, such as: The best reward for a child is a responsive parent Don't respond with a tone of voice more intense than your child's If anxiety is high, it is not a time to lecture or give advice Here's the reference manual parents will want to turn to again and again as their children age and new problems, and tougher questions, emerge. Loaded with ready-o-use-information, a puzzled or frustrated parent can come away with a new idea or strategy that can be instantly applied..
Price: $4.29 [Notify me when price goes down.]

Communication is so easy that even babies know how to communicate and get what they want. Or is it? Let Dr. Zweifel show you how to maximize your capacity for breakthrough performance -- simply by the way you speak and listen..
Price: $9.59 [Notify me when price goes down.]

It is Winter Carnival time in beautiful Quebec City. The Screech Owls are in town to join in the winter fun and take part in the biggest hockey tournament on earth: the famous Quebec Peewee Invitational This is where Guy Lafleur, Wayne Gretzky, and Mario Lemieux first showed the world their incredible talents – and now it’s the turn of Travis, Nish, Sarah, and their friends.

But the dream trip soon turns into a nightmare. Travis is asked to keep a diary that will be published in one of the big daily newspapers – and a terrible misunderstanding follows. Soon after Travis’s words appear in print, the crowds are booing the Screech Owls, and someone – no one knows who – begins a campaign of terror against the team.

The Owls know they are good enough to make it to the final. Sarah could even equal a tournament record set by the great Guy Lafleur! But if the Owls are to stand any chance at all, they must find out who is trying to destroy them.

The Quebec City Crisis is the seventh book in the Screech Owls Series.

Check out the Screech Owls’ website at www.screechowls.com.
Price: $0.37 [Notify me when price goes down.]

If you don't do it yourself, you certainly know someone who is forever putting a foot into his or her mouth. This person has raised the tasteless, thoughtless, tactless, or otherwise terrifically awful remark into an art form. If there is a wrong place, a wrong time, or a wrong person to whom to say anything, they're on the spot and on the ready. And though we can joke about it (at the right time, of course), careless speech is no laughing matter. Words really can hurt--not only the person at whom they're aimed but the speaker, too, whose relationship, career, and social prospects can all suffer as a result of unmindful speech.

Fortunately, this book can help even the most scandalous mis-speaker. It outlines six simple questions, called Q-Points (Questions of Positive Thinking and Speaking) for readers to keep in mind before they speak. Who am I speaking to? What am I not seeing? Where will my words get me? How will the other person react to my words? When do I say it? And why must I say it at all? By coming up with an answer in the moment before speaking, anyone can start to avoid terrible slips in speaking judgment that can hurt themselves and others. The book analyzes the most problematic speaking situation to show how the Q-points can be use to start conversing with empathy, confidence, and unimpeachable tact..
Price: $7.00 [Notify me when price goes down.]

In a fast-paced society where communication is vital, how do you invest in your most valuable asset? You make withdrawals fromyour people account everyday..
Price: $1.38 [Notify me when price goes down.]

This book is designed to help the reader understand and appreciate some of the differences that Chinese and North Americans might quickly discover when they spend time together in everyday situations. The book does this by adopting an unusual, but highly appropriate, presentation style. First, ordinary situations in which misunderstanding easily occurs are presented. An interpretation and explanation of the Chinese and the North American perspectives of each are then provided. There are 73 cases in the book..
Price: $11.95 [Notify me when price goes down.]

If you develop systems or software for a living, you know that communication is essential for success.

Developers, managers, and testers have to understand each other clearly in order to meet client requirements, build work-related relationships, and survive time pressures and market demands. So often, though, communication breaks down, and we shout at each other across communication gaps that widen into yawning chasms.

Thankfully, Naomi Karten -- author of Managing Expectations -- is here to help. Readers learn how to improve the way they handle a wide variety of communication conflicts, from one-on-one squabbles to interdepartmental chaos.

Communication Gaps and How to Close Them is a must-read for anyone who needs to address communication gaps in professional encounters, as well as in personal ones. This book will change not only how you communicate but also how you think about communication. With Karten's useful insights and practical techniques, readers can master this key component of successful projects..
Price: $29.94 [Notify me when price goes down.]