The
International Standards of SpaExcellence(SM)2008 are a
framework that
describes the
essential elements of a
complete spa
quality management system which, when deployed, results in satisfied and loyal clients, dependable staff, reduced risks, smooth operations every day and financial success. The Standards describe effective management in four key areas: Spa Management - Processes that communicate what is important to the Spa's success, define roles and responsibilities and evaluate the Spa's effectiveness and efficiency. (culture, vision, mission, values, strategic planning, resourcing, leadership deployment, business review...) Spa Guest Experiences - Processes that are used to plan the Spa's treatment menu and required facilities, equipment and supplies, control the delivery of Guest services, and identify ways to improve the Guest experience. (reservations, treatment delivery, adding services, expanding facilities, retail...) Spa Operations Support - Back-of-the-house processes used to ensure that the Spa can deliver consistent treatments and meet regulatory requirements in order to optimize the Spa business operations. (training, cleaning, purchasing, receiving, product storage, maintenance...) Spa Improvement - Processes that identify opportunities for the Spa to minimize risks and continually improve in all aspects of the Spa business and in Guest satisfaction. (evaluating Guest feedback, root cause analysis, Spa self-examination and assessments, identifying and eliminating sources of waste...) Spas all over the world have purchased The Standards since the first edition was published in 2004. Now in its fourth edition, The International Standards of SpaExcellence(SM)2008 include insights on how to apply The Standards with detailed guidance. Tools and examples illustrate the practical application of The Standards. Details can be found at http://spaquality.com/pages/standards.htm..
Price:
$195.00
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