Books about Personnel from Amazon.com

Here's another management parable that draws its lesson from an unlikely source--this time it's the fun-loving fishmongers at Seattle's Pike Place Market. In Fish! the heroine, Mary Jane Ramirez, recently widowed and mother of two, is asked to engineer a turnaround of her company's troubled operations department, a group that authors Stephen Lundin, Harry Paul, and John Christensen describe as a "toxic energy dump." Most reasonable heads would cut their losses and move on. Why bother with this bunch of losers? But the authors don't make it so easy for Mary Jane. Instead, she's left to sort out this mess with the help of head fishmonger Lonnie. Based on a bestselling corporate education video, Fish! aims to help employees find their way to a fun and happy workplace. While some may find the story line and prescriptions--such as "Choose Your Attitude," "Make Their Day," and "Be Present"--downright corny, others will find a good dose of worthwhile motivational management techniques. If you loved Who Moved My Cheese? then you'll find much to like here. And don't worry about Mary Jane and kids. Fish! has a happy ending for everyone. --Harry C. Edwards.
Price: $4.99 [Notify me when price goes down.]

All-in-One is All You Need

Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the Certified Information Systems Security Professional (CISSP) exam. Written by a renowned security expert and CISSP, this guide features complete details on all 10 exam domains developed by the International Information Systems Security Certification Consortium (ISC²). Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. CISSP All-in-One Exam Guide, Fourth Edition will not only help you pass the test, but also be your essential on-the-job reference.

Covers all 10 subject areas on the exam:

• Access control
• Application security
• Business continuity and disaster recovery planning
• Cryptography
• Information security and risk management
• Legal, regulations, compliance, and investigations
• Operations security
• Physical (environmental) security
• Security architecture and design
• Telecommunications and network security

The CD-ROM features:

• Simulated exam with practice questions and answers
• Video training from the author
• Complete electronic book

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Price: $44.84 [Notify me when price goes down.]

CCNA Official Exam Certification Library, Third Edition, is the newest edition of the all-time best-selling CCNA self-study preparation package This comprehensive review and practice package is designed for the latest CCNA® 640-802 exams. The two books contained in this package, CCENT/CCNA ICND1 Official Exam Certification Guide, Second Edition, and CCNA ICND2 Official Exam Certification Guide, Second Edition, present complete reviews and a more challenging and realistic preparation experience. The books are updated to cover all the new 640-802 exam objectives, such as security, wireless, IPv6, and troubleshooting.

What can you do with the CCNA Official Exam Certification Library?

• Assess your knowledge with chapter-opening quizzes
• Review key concepts with Exam Preparation Tasks
• Practice with hundreds of exam questions on the CD-ROM
• Learn about more complex topics with over one hour of video training

CCNA Official Exam Certification Library, Third Edition, presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already” quizzes open each chapter and allow you to decide how much time you need to spend on each section. Chapter ending Exam Preparation Tasks sections help drill you on key concepts you must know thoroughly and help increase your speed in answering questions, a difficult hurdle many candidates face on the new exams. Final Preparation chapters guide you through tools and resources to help you craft your final study plan. Special troubleshooting sections help you master the complex scenarios you will face on the exam.

The companion CD-ROMs contain a powerful testing engine with over 400 questions that allow you to focus on individual topic areas or take complete, timed exams. The test engine also includes simulation and testlet questions, and all questions are available in study mode and test mode. The assessment engine also tracks your performance and provides feedback on a chapter-by-chapter basis, presenting question-by-question remediation to the text.

The bonus DVDs contain more than 60 minutes of personal video mentoring from the author focused mainly on the topic of subnetting. These videos help bring difficult subnetting concepts to life and make learning easy.

Well-regarded for its level of detail, assessment features, and challenging practice questions, this completely revised and updated edition provides you with more detailed information and more realistic practice exercises than any other CCNA study guide, enabling you to succeed on the exam the first time.

Best-selling author and senior instructor Wendell Odom shares preparation hints and test-taking tips, helping you to identify areas requiring further study and to improve your conceptual and hands-on knowledge. The material is presented in a concise manner, focusing on increasing your understanding of exam topics and preparing you for the numerous challenges the exams present.

These official study guides help you master all the topics on the CCNA exams, including:

• TCP/IP and OSI networking models
• Operating Cisco routers and LAN switches
• Ethernet switch configuration and troubleshooting
• Virtual LANs and Spanning Tree Protocol
• Wireless LANs
• IP addressing and subnetting
• Routing protocols
• Router configuration and troubleshooting
• Static and connected routes
• VLSM and route summarization
• IP access control lists
• OSPF and EIGRP configuration
• WAN configuration and troubleshooting
• Frame Relay
• Network Security and VPNs
• NAT
• IPv6
• Troubleshooting

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Price: $28.00 [Notify me when price goes down.]

Patrick Lencioni, renowned business consultant and bestselling author of The Five Dysfunctions of a Team, is on a critical mission: create widespread job satisfaction in a world full of workplace misery. His latest book, The Three Signs of a Miserable Job: A Fable for Managers (And Their Employees), tells the inspiring tale a high-flying, but deeply dissatisfied Chief Executive Officer who ditches the power and perks for career bliss as the manager of a pizzeria! In this unusual and inspiring story, Lencioni convincingly demonstrates how career happiness (or misery) is the direct result of the manager--employee relationship. Patrick Lencioni took the time to tell us about his life-long "obsession" with job misery, shatter some myths about workplace satisfaction and offer some real advice on how to turn that daily grind into daily fulfillment. --Lauren Nemroff

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Some Questions for Patrick Lencioni

Q: Why did you decide to write this book?

A: As a kid, I watched my dad trudge off to work each day and became somewhat obsessed with the notion of job misery. Somewhere along the line, I came to the frightening realization that people spend so much time at work yet so many of them were unfulfilled and frustrated in their jobs. As I got older, I came to another realization--that job misery was having a devastating impact on individuals, and on society at large. It seemed to me that understanding the cause of the problem, and finding a solution for it, was a worthy focus for my career.

Q: What exactly is a miserable job?

A:A miserable job is not the same as a bad one. A bad job lies in the eye of the beholder. One person's dream job might be another person's nightmare. But a miserable job is universal. It is one that makes a person cynical and frustrated and demoralized when they go home at night. It drains them of their energy, their enthusiasm and their self-esteem. Miserable jobs can be found in every industry and at every level. Professional athletes, CEOs and actors can be--and often are-- as miserable as ditch diggers, janitors and fast food workers.

Q: How prevalent is job misery?

A: Attend any kind of social gathering, anywhere in the country, and talk about work. The stories and anecdotal evidence confirming job misery are overwhelming. Misery spans all income levels, ages and geography. A recent Gallup poll found that 77% of people hate their jobs. Gallup also contends that this ailing workforce is costing employers more than $350 billion dollars in lost productivity.

Q: What is the root cause of job misery?

A: The primary source of job misery and the potential cure for that misery resides in the hands of one individual--the direct manager. There are countless studies confirming this statement, including both Gallup and The Blanchard Companies. Both organizations have found that an employee's relationship with their direct manager is the most important determinant to employee satisfaction (over pay, benefits, perks, work-life balance etc).

Even employees who are well paid, do interesting work and have great autonomy, cannot feel fulfilled in a job if their managers are not providing them with what they need on a daily or weekly basis.

Q: What are the three signs?

The first is anonymity, which is the feeling that employees get when they realize that their manager has little interest in them a human being and that they know little about their lives, their aspirations and their interests.

The second sign is irrelevance, which takes root when employees cannot see how their job makes a difference in the lives of others. Every employee needs to know that the work they do impacts someone's life--a customer, a co-worker, even a supervisor--in one way or another.

The third sign is something I call "immeasurement," which is the inability of employees to assess for themselves their contribution or success. Employees who have no means of measuring how well they are doing on a given day or in a given week, must rely on the subjective opinions of others, usually their managers', to gauge their progress or contribution.

Q: Why don't managers do these things?

A: As simple as the three signs are, the fact remains that few managers take a genuine interest in their people, remind them of the impact that their work has on others, and help them establish creative ways to measure and assess their performance.

There are a number of reasons. First, many managers think they are too busy. Of course, the real problem is that most of those managers see themselves primarily as individual contributors who happen to have direct reports. They fail to realize that the most important part of their jobs is providing their people with what they need to be productive and fulfilled (a.k.a. not miserable) in their jobs.

The second reason that managers don't provide their employees with the three things they need is that they simply forget what is was like when they were a little lower on the food chain. They somehow forget how important it was to them when a supervisor took an interest in them, talked to them about why their work really mattered and gave them a means for evaluating their progress.

Finally, many managers don't do this because they are embarrassed or afraid to try. They fear that their employees will see them as being disingenuous or manipulative, or that by taking an interest in their personal lives they will be stepping into inappropriate territory. It's almost as though they fail to understand the difference between the interview process (no personal questions allowed!) and the actual work experience (treat people like a full human being).

Q: What can a miserable employee do to improve his or her situation?

A: The first thing they can do is assess whether their manager is interested in and capable of addressing the three things that are required. And they have to realize that most managers really do want to improve, in spite of the fact that they may seem disinterested.

The second thing miserable employees need to do is help their managers understand what it is they need. If they have a strong relationship with their manager, they can come right out and say it ("You know, it would mean a lot to me if you knew more about who I am and what makes me tick." or, "Can you sit down and help me understand why this work I'm doing makes a difference to someone?").

Finally, employees would do well for themselves if they turned the tables and started doing for their managers what they want for themselves. For instance, employees who take a greater interest in the life of their managers are bound to infect them with the same kind of human interest. Similarly, employees who take the time to tell their managers (in a non suck-up kind of way) about the impact they have on their job satisfaction, will likely inspire them to respond in kind.

However, if an employee comes to the conclusion that his or her manager is indeed completely disinterested in helping them find fulfillment in their work, it may well be time to start looking for a new job.

Q: Why do so many professional athletes and entertainers seem miserable in their jobs?

A: In spite of the money they make and the attention they receive from fans and the media, many athletes and entertainers experience one or all of the three signs of a miserable job.

Most professional athletes feel anonymous in their jobs because their coaches and managers dedicate little, if any, time or energy getting to know them personally. I've had coaches tell me "Hey, these guys are professionals and this is a business. They don't need anything special from me." Keep in mind that they are referring to young men in their early twenties who are living on their own for the first time and feel surprisingly alone--even with all the fan attention.

Entertainers are in similar situations, but for them, it is often relevance that suffers. Many actors cannot reconcile their celebrity and wealth with the fact that they see their work as being somewhat unimportant, in terms of impacting the lives of others. Perhaps that's why so many of them get involved in charitable causes or politics--it gives them a sense of purpose.

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It’s 2:47 a.m. when Dr. Nick Trout takes the phone call that starts another hectic day at the Angell Animal Medical Center. Sage, a ten-year old German shepherd, will die without emergency surgery for a serious stomach condition. Over the next twenty-four hours Dr. Trout fights for Sage’s life, battles disease in the operating room, unravels tricky diagnoses, reassures frantic pet parents, and reflects on the humor, heartache, and inspiration in his life as an animal surgeon. And he wants to take you along for the ride.…

From the front lines of modern medicine, Tell Me Where It Hurts is a fascinating insider portrait of a veterinarian, his furry patients, and the blend of old-fashioned instincts and cutting-edge technology that defines pet care in the twenty-first century. For anyone who’s ever wondered what goes on behind the scenes at your veterinarian’s office, Tell Me Where It Hurts offers a vicarious journey through twenty-four intimate, eye-opening, heartrending hours at the premier Angell Animal Medical Center in Boston.

You’ll learn about the amazing progress of modern animal medicine, where organ transplants, joint replacements, and state-of-the-art cancer treatments have become more and more common. With these technological advances come controversies and complexities that Dr. Trout thoughtfully explores, such as how long (and at what cost) treatments should be given, how the Internet has changed pet care, and the rise in cosmetic surgery.

You’ll also be inspired by the heartwarming stories of struggle and survival filling these pages. With a wry and winning tone, Dr. Trout offers up hilarious and delightful anecdotes about cuddly (or not-so-cuddly) pets and their variously zany, desperate, and demanding owners. In total, Tell Me Where It Hurts offers a fascinating portrait of the comedy and drama, complexities and rewards involved with loving and healing animals.

Part ER, part Dog Whisperer, and part House, this heartfelt and candid book shows that while the technology has changed since James Herriot’s day, the humanity and compassion remains unchanged. If you’ve ever had a pet or special place in your heart for furry friends, Dr. Trout’s irresistible book is for you.

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Price: $12.90 [Notify me when price goes down.]

Do you hate cramming all of your errands into the weekend?

Do you resent having to beg permission to watch your kidÂ’s weekday soccer game?

Are you tired of seeing people who arenÂ’t very good at their jobs get promoted because they arrive early and stay late?

There’s got to be a better way—and there is! Cali Ressler and Jody Thompson show that everyone benefits when we change the focus from hours to outcomes. It’s just that our traditional definition of work—Monday through Friday, nine to five—doesn’t make sense in the always-on global economy.

So, Ressler and Thompson created the Results-Only Work Environment. In a ROWE, you control when, where, and how long you work. As long as you meet your objectives, the way you spend your time is entirely up to you.

Suddenly, work isn’t a place you go, it’s a thing you do. In a ROWE, there are no mandatory meetings or fixed schedules. You stop doing any activity that wastes time, and no one criticizes you for “leaving early” or “coming in late.” If you do your best work at midnight or on Sundays, go for it!

ROWE sounds like a fantasy, but Ressler and Thompson have already made it a reality at Best Buy, a Fortune 100 company. They have proven that ROWE not only makes employees happier but also delivers better results. And now the authors are helping companies implement ROWE nationwide.

Infused with passion and common sense, Why Work Sucks and How to Fix It will change the way you think about your job, your company, and your quality of life. Read it and join the revolution!.
Price: $11.97 [Notify me when price goes down.]

Announcing an all-new Self-Paced Training Kit designed to help maximize your performance on 70-620, the required exam for the new Microsoft Certified Technology Specialist (MCTS): Windows Vista Client certification. This 2-in-1 training kit delivers, an in-depth official Microsoft study guide, plus practice tests on CD to help you assess your skills. plus practice for 70-620. Ace your exam prepand build real-world job skillswith lessons, labs, practice tests, code samples, more. You also recieve detailed explanations for right and wrong answersincluding pointers back to the book for further study..
Price: $32.75 [Notify me when price goes down.]

The Best Fully Integrated Study System Available--Written by the Lead Developers of Exam 310-065

With hundreds of practice questions and hands-on exercises, SCJP Sun Certified Programmer for Java 6 Study Guide covers what you need to know--and shows you how to prepare--for this challenging exam.

• 100% complete coverage of all official objectives for exam 310-065
• Exam Objective Highlights in every chapter point out certification objectives to ensure you're focused on passing the exam
• Exam Watch sections in every chapter highlight key exam topics covered
• Simulated exam questions match the format, tone, topics, and difficulty of the real exam

Covers all SCJP exam topics, including:

Declarations and Access Control · Object Orientation · Assignments · Operators · Flow Control, Exceptions, and Assertions · Strings, I/O, Formatting, and Parsing · Generics and Collections · Inner Classes · Threads · Development

CD-ROM includes:

• Complete MasterExam practice testing engine, featuring: Two full practice exams; Detailed answers with explanations; Score Report performance assessment tool
• Electronic book for studying on the go
• Bonus coverage of the SCJD exam included!

Bonus downloadable MasterExam practice test with free online registration.

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Price: $30.00 [Notify me when price goes down.]

We all want to get to yes, but what happens when the other person keeps saying no?

How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?

In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You’ll learn how to:

• Stay in control under pressure
• Defuse anger and hostility
• Find out what the other side really wants
• Counter dirty tricks
• Use power to bring the other side back to the table
• Reach agreements that satisfies both sides' needs

Getting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don’t have to get mad or get even. Instead, you can get what you want!.
Price: $6.89 [Notify me when price goes down.]

No managerial or administrative task is as universally dreaded as the performance review. Supervisors may know the points they need to get across, but putting them on paper is another matter. This book puts the the right words at their fingertips, with ready-to-use phrases and words, action items, and descriptions that managers, supervisors, and HR professionals can use to evaluate performance, prepare development plans, and address performance problems.

2600 Phrases for Effective Performance Appraisals covers the 25 most commonly rated factors, including productivity, time management, decision making, and teamwork, as well as specific roles such as customer service, finance, sales, and more. The book provides hundreds of phrases to use in performance improvement plans, plus an appendix of helpful individual words..
Price: $5.85 [Notify me when price goes down.]