Books about Providing from Amazon.com

What's The Secret? finally answers the question and reveals how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis while the majority of businesses struggle with getting much smaller teams to do it right. But this book doesn't just reveal what the best customer service companies do; it reveals how they do it. After all, that's the hard part. Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable customer service standards, any business owner or leader can differentiate their business by becoming a customer service powerhouse..
Price: $11.95 [Notify me when price goes down.]

With the passage of The Patriot Act, the CIA and FBI now sit side-by-side spying on the world. Every day they eavesdrop on thousands of ordinary citizens from around the world citizens who are not their targets. No corner of the globe is immune from their reach. ECHELON, Somebody's Listening is a factually-based novel that reveals exactly how this CIA/FBI team may be listening in to you. It is the story of three segments of society as they respond to a sudden act of terror the CIA/FBI, municipal law enforcement and ensnared citizens. Within each segment are strong-willed individuals knowing exactly what must be done until they're forced to face off against each other. The CIA flexes its intelligence-gathering muscle only to be confronted by an FBI law enforcement mandate. A municipal detective demands the CIA and FBI do their job of protecting American citizens before deciding he'll have to do it himself. Confused and frightened, three generations of women run for their lives before coming up with a plan of their own a plan even the terrorists would have feared if only they knew. If you have ever wondered about CIA/FBI eavesdropping systems, how they work, where they are, and who controls them, ECHELON, Somebody's Listening is the book for you..
Price: $10.30 [Notify me when price goes down.]

Reach for a higher measure of success
An information technology project can be on time and within budget, but that doesn't mean it will be successful The real measure of success is the value that the project delivers to the organization.

Now revised, this Second Edition of Jack Marchewka's Information Technology Project Management focuses on how to create Measurable Organizational Value (MOV) through IT projects. The author uses the concept of MOV to create a solid foundation for making decisions throughout the project's lifecycle and for integrating project management and IT concepts, tools, and techniques.

Highlights of the Second Edition
* New Chapter 12 on Project Procurement Management and Outsourcing.
* New Chapter 13 on Project Leadership, Ethics, and Multicultural Projects.
* Takes you through the different phases of the project life cycle, and introduces the concepts and tools that are appropriate for each specific phase of the project.
* Incorporates nine areas outlined in the Project Management Institute's Project Management Body of Knowledge (PMBOK) into the basic concepts associated with information systems management and software engineering.
* Chapter-opening vignettes, which comprise a continuing case about Husky Air (an air charter company), describe situations faced by project managers and teams undertaking IT projects.
* Chapters feature integrated hands-on case assignments.
* Includes a trial version of MS Project(TM)..
Price: $55.91 [Notify me when price goes down.]

SAFETY 24/7 Building an Incident Free Safety Culture By Gregory M. Anderson & Robert L. Lorber, Ph.D. Book Summary.
Price: $14.95 [Notify me when price goes down.]

The Pollinator Conservation Handbook is an indispensable resource for gardeners, farmers, and managers of parks, recreational areas, and wild lands. It will guide you through the steps for creating and improving habitat for insect pollinators, including selecting and planting forage flowers, providing nesting and egg-laying sites, and caring for your pollinator habitat over time. The Handbook also contains an extensive resources section and ideas for educational activities..
Price: $19.95 [Notify me when price goes down.]

For more than 20 years, June Hunt has given sound counsel and scriptural insights to thousands of hurting people through her popular live radio call–in program Hope in the Night.

In this book, June brings together nearly 40 common, urgent problems people struggle with. Each short, to–the–point chapter offers heartfelt encouragement, straight talk, and “how to” steps to begin the journey to victory on serious issues such as...

• difficult relationships
• anger, depression, and guilt
• temptation and compulsive behaviors
• loneliness, self–worth, and grief
• forgiveness and reconciliation

Christian readers and lay counselors who are looking for a handbook that covers a wide variety of issues will appreciate June’s compassionate and realistic solutions firmly based on God’s Word. This versatile resource repeatedly affirms that Jesus Christ truly is the answer to every human need.

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Price: $9.19 [Notify me when price goes down.]

In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your client!

As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the survival of every business. Yet, very few people have mastered the art of managing clients successfully. In You Can't Win a Fight with Your Client, Tom Markert argues that the secret to great service lies in understanding and applying a few fundamentals. In fifty small doses, he provides practical advice on how to manage your relationships with your clients and ensure they receive the kind of service that will keep them coming back for more.

A perfect resource for anyone working with clients at any level, You Can't Win a Fight with Your Client is the no-nonsense, straightforward guide to keeping clients happy in today's hypercompetitive and demanding business environment.

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Price: $5.45 [Notify me when price goes down.]

In response to a clear need by low-income people to gain access to the full range of financial services including savings, a growing number of microfinance NGOs are seeking guidelines to transform from credit-focused microfinance organizations to regulated deposit-taking financial intermediaries. In response to this trend, this book presents a practical "how-to" manual for MFIs to develop the capacity to become licensed and regulated to mobilize deposits from the public.

Transforming Microfinance Institutions provides guidelines for regulators to license and regulate microfinance providers, and for transforming MFIs to meet the demands of two major new stakeholders -regulators and shareholders. As such, it focuses on developing the capacity of NGO MFIs to mobilize and intermediate voluntary savings. Drawing from worldwide experience, it outlines how to manage the transformation process and address major strategic and operational issues inherent in transformation including competitive positioning, business planning, accessing capital and shareholders, and how to "transform" the MFI's human resources, financial management, MIS, internal controls, and branch operations. Case studies then provide examples of developing a new regulatory tier for microfinance, and how a Ugandan NGO transformed to become a licensed financial intermediary.

This book will be invaluable to regulators and microfinance NGOs contemplating institutional transformation and will be of tremendous use to donors and technical support agencies supporting MFIs in their transformation..
Price: $40.00 [Notify me when price goes down.]

Co-creative science is a revolutionary way to address the many serious problems that are mushrooming all around us.

This book is for everyone who wants to take charge of their life in a positive, efficient and incredibly effective way.

One of the exciting aspects of co-creative science is that everyone actively participates in it. This is a science that you must personally apply to your life in order to experience its benefits. And it has extraordinary benefits for your health and for your environment. This is a science that you can use personally and it will make a difference.

Co-Creative Science is also a book about nature. What makes this science unique is that it establishes a direct, active and personal partnership between you and nature for working together to successfully address the many problems that pummel our everyday lives. Once you have finished reading this book, you will be convinced that there is an intelligence in nature, that this intelligence can be accessed by anyone who wishes and that together with this intelligence we can forge a partnership that can make real changes..
Price: $7.59 [Notify me when price goes down.]