Books about Quotient from Amazon.com

Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business.



Employee-owners exhibit such enthusiasm for their organization that they infect countless customers with similar satisfaction, loyalty, and dedication. Customer-owners are in turn so satisfied with their experience that they relate their stories to others, persuade them to try your product, and provide constructive criticism and new product ideas.




As a new generation of managers has been changing the way that products and services are designed and delivered, authors Heskett, Sasser, and Wheeler have followed the evolution of this new ownership model. Case studies from companies as diverse as Harrah's Entertainment, ING Direct, Build-a-Bear Workshop, and Wegmans Food Markets bring home the central principle of engagement - and showcase ways to raise the ownership quotient among both your employees and your customers. With the authors' decades of consulting and research paving the way, you'll learn to identify your customer-owners; consistently exceed their expectations in ways they truly appreciate; and foster, measure, and grow the Ownership Quotient throughout your company.





An organization that learns how to cultivate an ownership attitude creates a self-reinforcing relationship between customers and front-line employees. The lifetime value of a customer-owner can be equivalent to that of more than a hundred typical customers. And that makes the lifetime value of an employee who can promote customer ownership priceless.





This powerful and practical book shows you how to add that value to your company and delight your employees, customers, and investors. Is your organization ready to make the transition to an ownership state of mind?.
Price: $21.81 [Notify me when price goes down.]

Though there are a plethora of books on the basic non controversial issues of the Christian faith, there is an amazing void in books tackling the tougher issues. This book is neither an advanced text on ethics, nor a simple how to handle life s problems in six easy steps. Mark Brewer has discovered that there is a profound hunger in people who want tools for how to make Christ-honoring decisions in a world of almost incomprehensible complexities and confusion. This book will equip people in their journey of becoming spiritually intelligent..
Price: $12.35 [Notify me when price goes down.]

Praise for Adversity Quotient.

"With AQ, Paul Stoltz has done something remarkable: He synthesizes some of the most important information on how we influence our own future and then offers a profound set of observations which teaches us how to thrive in a fast-changing world!"-Joel Barker, President, Infinity, LTD, author of Paradigm Shift.

"Adversity Quotient will show that you have more control over events than you think. The key is changing your beliefs. Believe it or not, that can usually be done in One Minute." -Ken Blanchard, co-author, The One Minute Manager.

"Paul Stoltz's AQ explains why some people, teams, organizations, and societies fail or quit, and how others in the situation persevere and succeed. With this book, anyone or or organization can learn to reroute their AQ and hardwire their brain for success." -Daniel Burrus, author, Technotrends.

"AQ is one of the more important concepts of our time. Paul Stoltz's book provides the direction and tools necessary for putting this idea into practice. It is a must read for anyone interested in personal mastery, leadership effectiveness and/or organizational productivity." -Jim Ericson, Program Director, The Masters Forum..
Price: $8.75 [Notify me when price goes down.]

In 1997, Paul Stoltz unleashed a revolution with his ground-breaking Adversity Quotient, introducing the concept of the AQ into public consciousness Now, in The Adversity Quotient @ Work, Stoltz applies the principles of his brilliant theory to the uniquely challenging environment of the workplace. Stoltz explains not only how to measure AQ - one's ability to handle adversity - but also how to improve it. Based on the time-tested maxims established by his first work, The Adversity Quotient @ Work clearly demonstrates how executives, managers, and workers can use the concept to their own advantage, and to the benefit of their clients, customers, and organisations. Designed for CEOs, managers, and employees, from the smallest technology start-up to the largest Fortune 500 multinational, the book offers simple, powerful ways to supercharge workplaces immediately. Adversity Quotient has sold more than 90,000 copies in hardcover. Dr. Stoltz is a favourite guest of Oprah Winfrey, appearing for the full hour on two occasions. He has also appeared on CNN, CNBC, PBS, Business News Network, FOX, ABC, and more than 60 radio stations across the country,.
Price: $3.68 [Notify me when price goes down.]

Building Character is written for leaders who understand their responsibility to develop authentic leaders within their organizations. Without presenting an overarching moral code or a prescriptive code of behavior, this book offers leaders and managers a practical model complete with the tools, information, and processes to develop character in leaders at all levels. The author explains the role character plays in leadership success and effectiveness and outlines how character can be developed through the Five E's—Example, Education, Experience, Evaluation, and Environment..
Price: $23.74 [Notify me when price goes down.]

If you stopped anyone on the street and asked them to name their top three wishes, money would always be on the list. People kill for it and obsess over it. In ASTROLOGY & MONEY: WHAT'S YOUR WEALTH QUOTIENT? the author delves into the fascinating subject of money from a totally new perspective

The first part of the book examines the traditional astrological indicators of wealth. You are invited to take the Wealth Quotient test and compare your score to those of wealthy individuals. Tips are given on how to improve a low Wealth Quotient, and reasons are also suggested as to why someone with a high Wealth Quotient is not financially where he or she would like to be.

Part Two of the book takes a spiritual and metaphysical approach to money, and attempts to answer the question of what money really is, and how astrology relates to the answer. You will look at the history of money, and its meaning as represented down the ages in mythology, folklore and the Bible. Finally, you will be invited to take a new Wealth Quotient test, based upon what you have learned.

ASTROLOGY & MONEY: WHAT'S YOUR WEALTH QUOTIENT? takes a fresh look at an old subject. Once you have read it, your thoughts about and your relationship to money will be changed forever..
Price: $10.69 [Notify me when price goes down.]

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Price: $6.25 [Notify me when price goes down.]

What's Your BQ? It could be the most important question you can ask and answer if you are running a business in today's competitive landscape Consider the fact that that 80% of new brands fail upon introduction and another 10% fail within five years. With the heightened competition and consumer savvy of the 21st century, it is imperative that every business owner knows how to build a competitive advantage into their brand. The book will give you a customized snapshot of your company's brand strengths and weaknesses through a 40-question test. The author will then take you through a step by step process of brand assessment, improvement and planning. The results can have a profound impact on the longevity of your business, large or small..
Price: $12.99 [Notify me when price goes down.]