Books about Requests from Amazon.com

In a typical organization, there's always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software You need to know who wants what and keep track of what is left to do.

This is where a ticketing system comes in. A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a community of users.

"RT Essentials," co-written by one of the RT's original core developers, Jesse Vincent, starts off with a quick background lesson about ticketing systems and then shows you how to install and configure RT. This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool. One way it does this is by examining how a company could use RT to manage its internal processes. Advanced chapters focus on developing add-on tools and utilities using Perl and Mason. There's also chapter filled with suggested uses for RT inside your organization.

No matter what kind of data your organization tracks--from sales inquiries to security incidents or anything in between--"RT Essentials" helps you use RT to provide order when you need it most..
Price: $26.22 [Notify me when price goes down.]

That special assignment came fully equipped with a problem co-worker? Don't despair! Learn how to work with people that are confrontational, problematic, unwilling­­and still get the job done.

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Your fundraising letters need to be different or you're dead. In no area of their lives do generous, faithful donors settle for vanilla They don't watch TV reruns all day. They don't read yesterday's news. They don't return to websites that are updated monthly. Today's direct mail donors demand variety. Fail to give them variety and they will fail to give. Prepare for battle. The competition for your donor's attention has never been greater. Blame it on Survivor and American Idol. Blame it on cell phones, iPods, Blackberries, digital TV, satellite radio, junk mail, spam and telemarketers. Blame it on the thousands of other charities competing for your donor's loyalty. But don't blame your donor. Your donor, like everyone else, will only read fundraising letters that are, in a word, breakthrough. And breakthrough fundraising letters are different. Radically different. They aren't addressed to ''Dear Friend.'' They don't have a P.S. They don't have a premium. Breakthrough Fundraising Letters teaches you the proven techniques that professional direct mail fundraising copywriter Alan Sharpe uses to craft breakthrough letters for his clients. You'll learn the mistakes to avoid, the best practices to implement right now, and the tips, techniques and shortcuts that you can use for years to come. Study full-page, full-color examples of fundraising letters written by the author for leading non-profit organizations, including: Daily Bread Food Bank, Doctors Without Borders, Evangelical Tract Distributors, Greenpeace, Habitat for Humanity, Hope for Children Foundation, Metro Health Hospital Foundation, Saskatoon City Hospital, Street Kids International, Teen Challenge Farm. Learn how to write the three most important letters in fundraising (and study samples of each): (1) Donor acquisition letters; (2) Donor renewal letters, (3) Lapsed donor recovery letters. See samples of just about everything you could want to include in a fundraising letter package, including: carrier envelopes, letters, reply devices, reply envelopes, brochures, buckslips, liftnotes, freemiums, premiums, involvement devices and surveys..
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Once there was a little girl--an orphaned African princess--who narrowly escaped death by human sacrifice in a West African village in 1850. A British sea captain named Frederick E. Forbes saved her life by talking King Gezo of Dahomey into giving the girl to Queen Victoria of England as a gift: "She would be a present from the King of the blacks to the Queen of the Whites." As impossible as this tale sounds, it is a true one. Award-winning author Walter Dean Myers--piecing together her story from letters he found in a rare book and ephemera shop in London--paints a hauntingly detached portrait of the small African princess whom the heroic captain named Sarah Forbes Bonetta.

We follow her charmed but unlucky life as the Queen's protégée through a succession of British middle-class households, beginning with the Forbes home. Because of her celebrated association and frequent visits with the Queen, Sarah grows up in an unusual position of privilege, education, and celebrity. On the flip side, she is keenly aware that her decisions are not her own, and as a rescued orphan under the Queen's protection, her life's path is dictated by those acting in what they perceive to be her best interests. It is hard not to feel that it was cruel of her protectors to wrench her (more than once in her life) from the adopted family she adores, and eventually to encourage her to marry a West African businessman whom she clearly stated she could never love, and who would take her away from her adopted country. As the epilogue states, "She was both unfortunate in her losses, and fortunate that those losses were not greater.... She seemed to find a measure of comfort wherever she was, but was destined to be apart from the world in which she lived." This story, rich with historic prints, photographs, newspaper clippings, excerpts from Queen Victoria's diary, and Sarah's letters, is both fascinating and tragic. We have Myers to thank for rescuing this fine woman again--this time from the forgotten shelf of a London bookstore. (Ages 11 and older).
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This volume is produced from digital images from the Cornell University Library Samuel J. May Anti-Slavery Collection.
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