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In 1985 William Styron fell victim to a crippling and almost suicidal depression, the same illness that took the lives of Randall Jarrell, Primo Levi and Virginia Woolf. That Styron survived his descent into madness is something of a miracle. That he manages to convey its tortuous progression and his eventual recovery with such candor and precision makes Darkness Visible a rare feat of literature, a book that will arouse a shock of recognition even in those readers who have been spared the suffering it describes..
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The Core of Visible Ops Visible Ops is a methodology designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, security, and auditability while managing costs. Visible Ops is comprised of four prescriptive and self-fueling steps that take an organization from any starting point to a continually improving process. Making ITIL Actionable Although the Information Technology Infrastructure Library (ITIL) provides a wealth of best practices, it lacks prescriptive guidance: What do you implement first, and how do you do it? Moreover, the ITIL books remain relatively expensive to distribute. Other information, publicly available from a variety of sources, is too general and vague to effectively aid organizations that need to start or enhance process improvement efforts. The Visible Ops booklet provides a prescriptive roadmap for organizations beginning or continuing their IT process improvement journey. Why Do You Need Visible Ops? The Visible Ops methodology was developed because there was not a satisfactory answer to the question: “I believe in the need for IT process improvement, but where do I start?” Since 2000, Gene Kim and Kevin Behr have met with hundreds of IT organizations and identified eight high-performing IT organizations with the highest service levels, best security, and best efficiencies. For years, they studied these high-performing organizations to figure out the secrets to their success. Visible Ops codifies how these organizations achieved their transformation from good to great, showing how interested organizations can replicate the key processes of these high-performing organizations in just four steps: 1. Stabilize Patient, Modify First Response – Almost 80% of outages are self-inflicted. The first step is to control risky changes and reduce MTTR by addressing how changes are managed and how problems are resolved. 2. Catch and Release, Find Fragile Artifacts – Often, infrastructure exists that cannot be repeatedly replicated. In this step, we inventory assets, configurations and services, to identify those with the lowest change success rates, highest MTTR and highest business downtime costs. 3. Establish Repeatable Build Library – The highest return on investment is implementing effective release management processes. This step creates repeatable builds for the most critical assets and services, to make it “cheaper to rebuild than to repair.” 4. Enable Continuous Improvement – The previous steps have progressively built a closed-loop between the Release, Control and Resolution processes. This step implements metrics to allow continuous improvement of all of these process areas, to best ensure that business objectives are met..
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Keith Devlin is trying to be the Carl Sagan of mathematics, and he is succeeding He writes: "Though the structures and patterns of mathematics reflect the structure of, and resonate in, the human mind every bit as much as do the structures and patterns of music, human beings have developed no mathematical equivalent of a pair of ears. Mathematics can be seen only with the eyes of the mind." All of his books are attempts to get around this problem, to "try to communicate to others some sense of what it is we experience--some sense of the simplicity, the precision, the purity, and the elegance that give the patterns of mathematics their aesthetic value."

Life by the Numbers, Devlin's companion book to the PBS series of the same name, is heavily illustrated and soothingly low on equations. But as he says, wanting mathematics without abstract notation "is rather like saying that Shakespeare would be much easier to understand if it were written in simpler language."

The Language of Mathematics is Devlin's second iteration of the approach he used in Mathematics: The Science of Patterns. It covers all the same ground (and uses many of the same words) as the latter, but with fewer glossy pictures, sidebars, and references. Devlin has also added chapters on statistics and on mathematical patterns in nature. --Mary Ellen Curtin.
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DOES YOUR PARTNER . . .
* have sudden outbursts of anger or rage?
* become jealous without reason?
* prevent you from seeing friends and family?
* deny you access to family assets such as bank accounts, credit cards, or the car?
* control all finances and force you to account for what you spend?
* insult you or call you derogatory names?
* humiliate you in front of your children?
* turn minor incidents into major arguments?
If you or someone you know can answer "yes" to the questions above, chances are you are suffering from nonphysical battering--controlling, tyrannical behavior that is just as damaging to a woman's self-esteem as a broken bone or a black eye. An experienced counselor who works with abused women, Mary Susan Miller breaks the silence that surrounds this devastating form of domestic violence. She identifies the many types of nonphysical abuse verbal, emotional, psychological, social, and economic--and explores why this outrageous treatment of women continues unabated in our society.
Dr. Miller also shares the stories of many survivors who have escaped their abusive relationships. Their experiences--with law enforcement, the legal system, and the community itself--can help prepare any woman for the decision of whether to stay or leave the relationship. And if she decides to go, Dr. Miller offers sound guidelines on how to protect herself and her children, since a woman's decision to leave is usually the time she is in the most danger from her abuser.
Finally, Dr. Miller inspires hope: You can break free of the nightmare of nonphysical battering and heal, once again engaging in a life of integrity, dignity, and peace..
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A work of great personal courage and a literary tour de force, this bestseller is Styron's true account of his descent into a crippling and almost suicidal depression. Styron is perhaps the first writer to convey the full terror of depression's psychic landscape, as well as the illuminating path to recovery.


From the Trade Paperback edition..
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Felicia Sullivan's volatile, beautiful, deceitful, drug-addicted mother disappeared on the night Sullivan graduated from college, and has not been seen or heard from in the ten years since. Sullivan, who grew up on the tough streets of Brooklyn in the 1980s, now looks back on her childhood—lived among drug dealers, users, and substitute fathers. Sullivan became her mother's keeper, taking her to the hospital when she overdosed, withstanding her narcissistic rages, succumbing to the abuse or indifference of so-called stepfathers, and always wondering why her mother would never reveal the truth about the father she'd never met.

Ashamed of her past, Sullivan invented a persona to show the world. Yet despite her Ivy League education and numerous accomplishments, she, like her mother, eventually succumbed to alcohol and drug abuse. She wrote The Sky Isn't Visible from Here, a testament to the resilience of the human spirit, when she realized it was time to kill her own creation..
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Written by a leading activist in the transgender movement, Becoming a Visible Man is an artful and compelling inquiry into the politics of gender. Jamison Green combines candid autobiography with informed analysis to offer unique insight into the multiple challenges of the female-to-male transsexual experience, ranging from encounters with prejudice and strained relationships with family to the development of an FTM community and the realities of surgical sex reassignment.

For more than a decade, Green has provided educational programs on gender-variance issues for corporations, law-enforcement agencies, social-science conferences and classes, continuing legal education, religious education, and medical venues. His comprehensive knowledge of the processes and problems encountered by transgendered and transsexual people—as well as his legal advocacy work to help ensure that gender-variant people have access to the same rights and opportunities as others—enable him to explain the issues as no transsexual author has previously done.

Brimming with frank and often poignant recollections of Green's own experiences—including his childhood struggles with identity and his years as a lesbian parent prior to his sex-reassignment surgery—the book examines transsexualism as a human condition, and sex reassignment as one of the choices that some people feel compelled to make in order to manage their gender variance. Relating the FTM psyche and experience to the social and political forces at work in American society, Becoming a Visible Man also speaks consciously of universal principles that concern us all, particularly the need to live one's life honestly, openly, and passionately..
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